Rent-A-Center — Local services in Chippewa Township

This store is a joke! First of all, the staff is completely predatory! They are rude, condescending, arrogant, cocky, and exhibit terrible customer service. Chad and Steve are the worst! I recently signed an agreement and paid my required fees, even had a delivery time scheduled. When it came time for delivery, I called them to let them know I was home from work and ready for them and that's when Chad, a manager, put me on the phone with a new associate simply because "he had been the one dealing with me" and I was then told that they had "meant" to call me earlier but something popped up in the system that I owed them money from a previous agreement that I defaulted on and promptly returned the merchandise. They refused to honor the agreement and deliver my TV. Totally ignoring the fact that they had just entered a contract with me. The guys that work there make up their own rules. I have much more to complain about, but there isn't enough space to write about it! I would give -10 stars if it were possible! I've filed a formal complaint...

I had a good experience here up till about 4 months ago. Not only have they been rude and condescending but they claim that me paying my account online has messaged up my account balance and I now owe them more money. I've check my payment history and my bank statements and everything is and should be paid up to date. This isn't the first time they have tried to get extra money out of me by claiming there was some issue that came up. They have also been late on deliveries and damaged one of the items and left me paying for said item for months before actually getting it. They've yelled at me about not answering my phone but I work a schedule that doesn't allow me to answer the phone and they aren't open when I get off work either. At this point I would be better off taking my...

If I could give this place 0 stars I would. My husband and I are currently renting a washing machine from them and we just went in yesterday to see about a refrigerator. When we arrived Steve was extremely rude to me and called us out in front of the whole store by asking us if we could even afford a refrigerator because we had trouble paying on something there before. If we weren't going to be able to afford it then why the hell would we even bother going in to begin with? He is super cocky and very ignorant and in my opinion doesn't deserve to have a job like that. Very unprofessional. You don't call people out like that and embarrass them no matter the...