Belk — Local services in Christiansburg

I just visited your Christiansburg VA location. Specifically the Clinique counter. When I initially approached the counter at about 12:00pm, there was a customer that was going through the drawers trying to find a product for herself. I asked her if there was anyone working the counter, and asked approximately how long she had been waiting. She told me no one had helped her, and that she had been there about 10 minutes trying to find some face wash. I looked around, and noticed two Lancome associates who had been watching us the whole time. When I looked at them, they looked the other direction, and walked away. I completely understand that we were not at their counter, but would't that have been a great opportunity for them to turn the situation in their favor, and make a Lancome sale? Also, close by was a Belk employee (I do not believe she was associated with the make up counters.) I walked towards her, and asked if there was anyone who could assist us. She said she could help us, if we could help her... ahem...okay... She told the other lady that they were out of the face wash that she was attempting to buy, so the customer left. The associate then proceeded to try to assist me. She did make a very diligent effort to go through the bare, and unorganized drawers to find the foundation I was there to purchase. After about 5 minutes, she told me to come back at a later time, and to call first to make sure they have it in stock so that I don't make another trip for no reason. Yay! Great advice, or so I thought. This is when it gets even more ridiculous... I called the Christiansburg Belk store phone number as there is not a direct number to the Clinique counter. After going through the automated phone system, I eventually happened upon a receptionist when I pressed the button to receive a list of the store's extensions. When she picked up the phone, her greeting was, "yeah." I then asked to be transferred to the Clinique counter. She mumbled, "oh I don't know how to do that." I just hung up the phone. At that point, I had no words. I would somewhat understand if I received this level of sub par customer service at a Big Lots, or Ross... But you legitimately charge $40 for a T-shirt, and this is the level or service that you offer... The situation that I have just described to you is the reason retail stores are forced to close every single day. This is the reason people are continually avoiding going into stores all together, and are choosing to shop...

Hi everyone, this is the story of Belk.

First of all, this place has one of the worst corporate offices in America. They are constantly cutting corners at the expense of their employees and investors. I've heard so many anecdotal reports on previous employees. They are involved in some seriously shady business and care about NOTHING but your cash. They will screw you over, customer or employee, in a heartbeat if it saves them a penny. If you are loyal to this company, you are truly an idiot.

Now, let's talk about what prompted this review. This local Belk decided they were going to complain about the carnival being in town, at the mall. They complained because "it took up lot space for our sale." What they WON'T tell you is that since the mall kicked them out, they clearly breached their contract with the carnival owner. The carnival was great-- it truly was bringing the mall awareness and good business, especially for the tenants of the mall. This ONE sale of Belk's might cost this mall thousands and thousands of dollars of sales because of people who refuse to come back. So congratulations Belk of Christiansburg, VA, you made probably the stupidest, and most unethical, business decision I've ever seen in person.

Oh, not to mention, the owner of the carnival will be taking the contractor (NRV Mall) to court because of this. It's frankly a perfect case, Belk clearly aided in the breach of contract. So have...

I am compelled to express my profound disappointment and disillusionment with the caliber of customer service I received during my recent return transaction at Belk. Upon approaching the counter, I was met with an unyielding aura of hostility emanating from the store associate, Alexander. His demeanor was characterized by an unprofessional and disagreeable attitude, which starkly contrasted with the expectations of courteous service that I, as a valued customer, have come to anticipate.

What further exacerbated my dissatisfaction was the egregious lack of discretion exhibited by Alexander and his colleague, who engaged in a discussion regarding my return transaction in a manner that was not only audible but also demonstrably insensitive to my presence. The tenor of their conversation was utterly unbefitting of a retail environment and bespoke a glaring lack of regard for customer dignity.

In light of this distressing experience, I would caution prospective customers to temper their expectations regarding the quality of service they may receive at this particular Belk location. Regrettably, my encounter with Alexander has left an indelible stain on what would otherwise be a valued retail...