London Jewelers — Local services in City of Glen Cove

This store is a joke. I brought a piece of jewelry in for an estimate to have work done. I was told it would take 5 days. I called on the seventh day & the woman who answered had no clue where my jewelry was. They must have some form of a basic CRM system because they are capable of printing a digital ticket with my contact information & notes about my inquiry, yet what good is a system where your tiny staff of a handful of people have no clue how to use it? Now, anyone who's driven by this store could easily do just that, drive past it, because frankly, it looks like a hole in the wall. The service was absolutely horrible, everyone from their sales team to the single employee/manager working in their service department. They all had such poor attitudes that for a place that sells old fashioned, "grandma" jewelry and most likely doesn't do a lot of business, you'd think that they'd jump for a sales opportunity when someone other than co-workers or their "plain-clothed" security guard walks through their door. In speaking of their security, who's also so obvious, you can tell this is a low-paying side gig which he clearly doesn't take too seriously by his relaxed, barely conscious demeanor forgetting to take his feet off of the counter while he's leaning back in a chair as a potential customer walks in. Why they have a security guard for their hideous collection of outdated, cheap-looking, yellow gold jewelry thay's smack dead-center in the heart of downtown Glen Cove escapes me. Needless to say after calling on the eighth day, I got a hold of their service manager who said I could pickup my jewelry the next day & when I showed up, they still didn't have my jewelry. Then I was informed that I must have confused, "you can come in tomorrow to pick it up, " with, "the following day between 4:30 PM & 5 PM." I'm not quite sure how one could confuse a rather vague time frame with a rather short one. In closing, this place has an extremely low standard of customer satisfaction. If you're like me and your initial sense is to forego this place & look for a more up scale, business oriented establishment, trust your gut, &...

I highly recommend working with Jeff G, the manager at the Glen Cove location. His expertise and years of experience was helpful in guiding me through the process of selecting the perfect engagement ring for my fiancée. Jeff made what could have been an overwhelming decision feel seamless and enjoyable. Not only did I receive top-tier service, but I also developed a strong business relationship and now a personal friendship with Jeff. I couldn't be more pleased with the experience and will absolutely be giving him all of my future business. The rest of the staff at the Glen Cove store were also friendly, easygoing, and helpful. The whole team made the process comfortable and pressure-free. This location is filled with down-to-earth people who are genuinely there to help. In contrast, my experience at the Two by London location was disappointing. There were multiple sales associates seemingly competing for my business, missed appointments by them without given notice, poor care and handling of diamonds, and felt pressured with each visit. The difference between the two stores was clear. If you're looking for professionalism, honesty, and a smooth experience, I strongly recommend visiting Jeff G. and the team at the Glen...

I’ve been a customer of London Jewelers for 30 years. I hadn’t made a purchase in quite a long time but needed help with a repair for an item bought over 25 yrs ago. I starting working w Jeff G, one of the managers, and over a multi month period he was just amazing. We got things sorted to my highest satisfaction and I have to say his service was stellar. My experiences with London Jewelers over the years have all been 100% amazing. They treat you like a family from day one and never waver. When I find a company like this I stick with them forever. Why? Because they earned my loyalty on day one and keep earning it everyday thereafter with their hard work, kindness and professionalism! I actually consider myself very lucky to have found them. If you do business with them, as I would recommend, I’m sure you find the same. All my best,...