Niagara County Social Services — Local services in City of Niagara Falls

The fact that they don't respond to any of their reviews should tell you something: THEY DON'T CARE. I had a friend with furnace issues-- in the middle of winter--call up NCSS about getting repairs in an emergency situation (oil leaking from his furnace) and all he wanted to know was what the income and cash-on-hand limits were because he didn't have time to waste due to the furnace emergency, and if he exceeded the limits he would just call NOCO and have them take care of it with what he could afford. Somehow, nobody there has income and cash-on-hand limits for the program (yeah right, like it's secret FBI classified information) or was willing to take 10 seconds to go find out (how lazy and uncaring can you be?), and they insisted on him coming down to the office and going through a long application process. Again, do they not possess the basic intelligence to understand the severity of such an emergency? You don't need to be a mechanical tech in order to understand why time is severely limited in a situation like that.

Certain issues have to have to different levels of priority and be handled differently. When a furnace is malfunctioning, there is no time to waste trying to get multiple estimates from multiple vendors, go through lengthy application processes, and have the applicant wait for days or weeks for a decision to be made. Why? Because anything can happen: an explosion, carbon monoxide poisoning, busted pipes due to freezing if the furnace is not running for an extended period of time, etc.

The repair program should be handled the same way the HEAP Emergency program is handled, with urgency, because nobody is calling you for that in a situation where their furnace is safely working well. Think about it. Apparently, it's going to take someone to die before NCSS understands that, and I bet not a single one of them will take the...

This place needs to have a suitable handicap entrance and access to services! I was disgusted at what I witnessed there today! Sadly I witnessed a woman fall down. I was waiting in my car with my grandchild and I was a little disappointed at the way Security and the workers behind the glass reacted and handled the situation. Nobody attempted to help her up. She was overweight and disabled. I couldn't bear to see her laying there in pain and on display to the public. I gotvmy grandson and we lifted her up, got her well chair out of her car, she was using a walker. Her wheel chair was not in the best shape and brakes kept locking. I pushed her in to the building myself, struggling to get the chair in a very handicapped unfriendly entrance. It was a real struggle getting in the building and again getting to the check in windows. I asked of they would be able to assist her getting back to her vehicle after her appointment and they said thru weren't allowed. There was no way this woman could where herself out and she had nobody to call for help. I hung around outside in my car for a few minutes as the person I had driven had finished their business in the building. I had to leave because I had another appointment. It has sat heavy on my soul all afternoon wondering about this woman getting...

If you are a workers compensation recipient and are denied HEAP, contact the U.S. Dept of Justice under Title II of the ADA. Niagara County HEAP staff are employing an unlawful proration formula, "adjusting" your 26 weeks benefits paid 24 times per year to more than 26 weeks worth of payments, or more money than you are getting, without your knowledge, behind the scenes, to workers compensation benefits which will render you ineligible for HEAP. If your benefits are denied on this basis, plesae know you are part of a disparate class protected group of individuals who have been unlawfully denied access to benefits in violation of the Americans with Disabilities Act, Title II. If you applied in the past, this still applies to you. File a Title II complaint online...