AutoZone Auto Parts — Local services in City of Oswego

Absolutely horrendous service, I came to this store for years when it was run by the big guy and never had a problem. I come to this store because I needed to get a part and first thing I see is some employee sitting on a bucket next to the front door smoking with all the smoke coming into the store which whatever I smoke but it sets the mood for the service I received. I walk in to multiple employees just standing around the front counter all wearing gray shirts and staring at there phones with a different guy trying to talk to me while he was putting away some stuff. I guess once you get to a certain level you just can stand around and talk. After I started asking questions about a part I needed kid couldn't even answer the questions I had. This is a failure on management not training there staff I Will NOT be coming back to this store I guess advanced auto or fulton AutoZone will be taking my money absolutely shameful how this store has declined might as well just...

I was there wensday and I had to get breaks for my 2001 honda civic and as I was there one of the workers that was tall male with curly hair was very unprofessional he was coming down the aisles behind the counter blowing a huge vape cloud in store and also witnessed what seemed to be a sketchy side deal where he pulled speakers out from under the counter for some girl as they where whispering about hooking up speakers that first off I would never trust a auto zoner to hook up my speaker and second of all I was first in like then he like ignored me then when out side to have what looked like a smoke break while I was still not being helped after he's said hold on I'm grabbing your brakes and was dealing with this girl I just left I will never give them any sale due to the unprofessionalizm so disgusted with this...

Terrible accountability for their work. Installed "eyelashes " on the headlights of a 2010 VW Beetle. After installing, headlights don't work. 2nd attempt did not fix headlights, but did create a metal on metal noise under the hood. 3rd attempt removed "eyelashes " headlights work, but Chris Mattot (manager ) say noise is a bad bearing and could not be caused by the work they did. At home I find a pair of pliers under the AC compressor. Take the pliers back to Auto Zone and Chris denies that his guy left them under the hood! If he had acknowledged the mistake I would not be posting this...