Verizon — Local services in City of Oswego

I have had a decent time with this store because of one specific employee. Or i should say now ex-employee. She always had a smile on her face helped me when needed and now she is gone from the oswego NY store. The reason she was lied to. She was told to sell two internets within 2 weeks as that metrics were a little low. (Here verizon service is not the best so people dont want spotty internet) she got 3 then was let go by Brad the store manager. She only knew she needed the 2 internet because her manager Jordan told her and she was told by brad not to say anything to her. Im telling you right now the service of verizon in this area is bad and an internet using the cell service will DO POORLY. The employee have been told to lie to the customers and tell them the internet is good, ontop of that they can not tell the customers what speeds that the internet can provide. He has specifically targeted her over and over even when her metrics were good. She was the only women in that store. This reflects extremely poorly not only on Verizon as a company but on that store specifically. I left AT&T because of how well i was treated by this employee. After switching over i was quoted that my bill was only going to be $96 first payment was $243. After getting the deal for the internet and being told i was not going to be charged i am now being charged 62 extra dollars on top of my 96. This kind of practice is off putting and deplorable. It is based on mis direction and lies. I have an issue now with switching over from AT&T to Verizon. Once i can i will be leaving your service and will be heading back to AT&T. Brad has made it clear not only to his employees but also the customers that he cares not for either one. I do not think he is a good fit for...

I went into the Verizon store in Oswego NY. Matt W assisted in my purchase. It was not a good experience. I also believe that I was taken advantage of because of being a woman. Matt and Jorden R created a chaotic atmosphere. (Though, undoubtedly, they would say that they were just messing around and having fun. ) It was unsettling to be in that store. I actually left at one point and commented on leaving because of everything going on. I felt pressured to buy something. When I returned it the next day, I was charged a $5 restocking fee for something that I never wanted. I felt pressured into getting the protection plan. Matt had a very persuasive story of him needing to use a protection plan himself. He told me that the company actually wanted people to get the plan in case something happens as you leave the store. When I finally said that I would get it, he thanked me because it would have been so much more work for him to process the purchase of I had declined it. Even knowing my experience, my husband did go the next day to get a new phone. He was not going to fall for any of the nonsense. He had a different sales person. In the process, it turns out that Matt over charged me for the Ready?Go! Premium package. He charged $39.99 when it should have been $35.99. His salesperson made it right. My experience was horrible. I am so glad that there is a decent sales person...

The customer service rep I worked with was Ben. When I walked into the store, I was immediately greeted by the two customer reps present. They asked how they could help. I told them that I had a question concerning the storage on my phone. Both agreed that Ben was the man to talk to. He clearly explained why I was having an issue. He and I both came to the conclusion that I needed to update my plan to allow for more storage. I asked him about deals on new phones, as mine was a little outdated. He walked me through the 4 choices letting me know the capabilities and advantages of each. He discussed the price and current deal associated with each phone. I let him know that I was a big concert goer and liked to take videos. He suggested the 16 pro or pro max. I decided to go with the big dog. I asked Ben about the process of transferring everything on the old phone to the new phone when I received it. He suggested that it might go smoother if I could get my storage down to around 52 GB. Through the process, I never felt pressured and Ben always put things in layman’s terms so all was easily understood. The day I went to get my phone, Ben was there to greet me. I mentioned that I deleted some apps to get down under 52 GB. Once again, he made me feel at ease and the process of cloning my phone was a piece of cake. Thanks fir a great phone...