Windsor — Local services in City of Syracuse

The problem is not the merchandise, but the poor customer service at this particular store. It didn’t start out that way. There was a young lady working the dressing room and she was quite attentive and welcoming. By the time we were ready to make a purchase, our experience changed. My daughter and I stood at the register for quite some time waiting to purchase the dress we had picked out. There was a person behind the register but she didn’t speak or acknowledge us. After several minutes she walked away to a group of employees at the middle of the store, telling them that someone needed to go to the register. We still had to wait several more minutes for someone to come over and ring us up.

We drove 1.5 hours specifically to visit the store to find and buy a prom dress for my daughter, only to discover that the associate failed to remove the security tag when we returned home.

I am feeling quite annoyed to have to travel an hour and a half just to have the tag removed. If I had a choice in the matter, I would just return the dress. I know people make mistakes, so the tag not being removed was just icing on the...

I love going to this store! It has beautiful clothes! But todays experiences is THE WORSE! I went to go try a few dresses and one of the dresses I completed fell in love with, but it had a handful damage on it. When I ask someone there (manager) if I would be able to grt a discount she said 10%. She was so rude about it, and when i confronted her about all the damages she couldnt care less, continued being very UNPROFESSIONAL. I go back in the fitting room to take of the dress. I ended up putting the dress alittle over the door due to the fact i had my 2 year old with me in there. She was completely disrespectful and raised her voice at me by saying “dont throw the dress like that over the door. “ I definitely would report her if i knew where! Because NO ONE should be treated like that especially by the manager of the...

Management and clothes -extremely unsatisfactory.

The manager (older, larger, blond woman-sorry didn’t get her name) was aggressive, unprofessional, and extremely rude. I fell in love with the store clothes through the store window; only to discover (up-close) the clothes had holes within their seams, and sparkles were missing where they should have been. The clothes were/are poorly put together. If you want to wear a cute dress in the dark (as long as you don’t wash it thereafter), it “might” be worth the $35 or $40. You’d be better off saving your money for a happy meal or two. Super cheap, and the...