BoConcept Westchester — Local services in City of White Plains

There are not enough words to describe how pleased I am with my experience at BoConcept (Westchester,NY). From the moment we walked in, the staff was friendly and knowledgeable. Ray, the manager ended up assisting us and we were so glad that he did! Like many of our neighbors, we took the plunge and left the city for the burbs. Needless to say we were eager to fill our new home with the right pieces so we could begin making memories. Ray took the time to calmly (& patiently) answer every question that we had (and I had A LOT! lol). He made sure that we were 100% satisfied BEFORE moving forward and most importantly... he never pressured us. We completely trusted him to take care of everything and we are so glad that we did. From start to finish, my experience was just beautiful. He went above and beyond to ensure that we were satisfied with our purchase and even went so far as to follow up after the delivery. I was (and continue to be) blown away by the customer service that we received here. Definitely recommend! Purchased: Milano Extendable Dining Table, Hampton Sofa,Bilbao Cocktail...

Great team and great service. From the moment I purchased my bed to even after the bed was delivered, Ray and Kyle were wonderful. They kept me up to speed on the status of my order, which I greatly appreciated. Even when the bed was a bit delayed, they let me know right away and kept me informed of the status every time they received one. I didn’t mind the delay as long as I was informed and the did an excellent job with that. Even the delivery was awesome. The guys were so patient and took their time putting together the bed and made sure I liked everything. The even gave me swatches of the fabric so I can test cleaning products before I even touch the bed. I really enjoyed my shopping experience here and will not hesitate to shop and order from Bo Concept Westchester...

BoConcept has a lovely showroom at the Westchester Mall. Purchasing our couch there was made easy and quick. The color, fabric and style are great! Due to supply chain issues, it did take several months to receive the couch, but that is happening everywhere now. The only other issue was with delivery. The delivery personnel had difficulty putting the sofa together properly, which was a bit upsetting. However, BoConcept itself went above and beyond to fix the situation. The manager actually came to our home and fixed the couch in literally 20 minutes and everything was perfect! Now THAT'S customer service! We would be happy to recommend this company to anyone seeking sleek, modern styles, a nice array of fabrics, design support and very good...