Van Cleef & Arpels (White Plains - Neiman Marcus) — Local services in City of White Plains

Nothing but disappointment from this “luxury” brand. I walked into this store on a Wednesday afternoon at approx. 1.45pm. There were 2 sales people, each one with a client. There was another staff with one of the sales woman, but when she saw me, she walked towards me and smiled, and asked how she could help. I asked if I could try on their perlee collection for sizing. I was told to wait one moment, and she comes back and asks if I am doing anything else in the mall as the next available slot is in 30 mins. (All the while looking me up and down to see if I can actually afford their $5k bracelet. 🙂 Little did she know I came in to try on the $5k bracelet for sizing, but was really after their $30k bracelet - to add, I wasn’t wearing anything designer).

I responded to her “I came to the mall just to try on the bracelet, and I have to pick up my son at 3pm. I was in the area, if there is no free slots available I can just go to another store.” At this moment, one of the saleswoman frees up, she walks towards us, glances me up and down, and goes to the back. The original woman says unfortunately all of our sales staff are with clients at the moment, but if you have 10-15mins I can try to have someone help you. So I asked her, is the wait 30 mins or 10-15mins? At which point she became defensive and started to give me attitude. She was my reason for not parting with $30k, so I have to thank her.

1* from me for service, attitude, and I also didn’t think I needed to wear my Hermes head to toe for people to think I have money to buy...

Atrocious and condescending service. My husband bought me a gorgeous bracelet that I wanted to exchange for store credit as my lifestyle is too casual for the bracelet to get the wear it deserves. Two of the associates made comments to the effect of "how could you exchange such a gorgeous bracelet" which was none of their business. I reluctantly agreed to get it sized and then called them and decided against it. They told me they will issue a stop order. Stop order was never honored and bracelet was sized so now I cannot exchange it. I can't help but feel they did this purposely. I have been trying to get a hold of the manager and NOBODY will call me back. I was even hung up on while waiting for them to take down my name and number. Never have my husband and I been treated so appalling poor at a luxury house. They will never get another dime from us unless they make this right which they seem to have no interest in doing so. AVOID this location at all costs!

Update March 2023: I have not received a phone call from the boutique. I’ve emailed the address you provided and called the number above and they said they cannot help us they handle orders through the internet and we will have to contact you directly. My husband left a voicemail yesterday. Please call him or I back. I would very much like this matter resolved.

Update #2. The boutique called and offered us a full refund. We are pleased with the outcome and thank you for making...

Here’s how my first experience at Van Cleef and Arpels went. I drove all the way from CT (2 hrs), to try on and purchase a bracelet I’ve had my eyes on for sometime for my birthday. I walked in overly joyous to only be treated as if I wasn’t a potential customer. I wasn’t allowed to look around at their products (all which I’ve never seen in person- only online), and was told twice to have a seat. The experience was very disappointing and I was confused as to why we were being treated that way. I felt like I was in the twilight zone. We left shortly after arriving. We walked around for a few minutes before finding a Tiffany’s and Company store and purchased a ring there. Day and Night experiences between the two stores. Tiffany’s was much more welcoming. I will be purchasing a Van Cleef and Arpels bracelet, but instead at the...