Best Buy — Local services in Clarksville

Let me first say my review isn't for the Clarksville store per se but the 1-888 number and every other number I've had to call in the last month and a half, and the customer service, or lack there of, from BB as a whole. May 12, 2025 I went to BB to purchase 4 appliances, washer, dryer, refrigerator, and range/oven. I spent close to $10K on the above appliances. It was convenient to purchase what I wanted all in the same location. That's about as nice as this review will get. I had 3 delivery dates scheduled due to availability of each item. Fridge- 23 May, washer and dryer 12 Jun and Range 1 Jul. On the day of delivery for the washer/dryer I received a damaged washer. Huge dent in the back. Dryer was fine. I was told I could keep the washer until a new one could be sent lit to replace the dented one. I scheduled the new one for the same day as the range. Less trips made by the delivery crew. Next was the fridge. It came, thankfully with no issues. So next was the range. Here's where the fun begins. Now remember it was scheduled for 1 Jul 2025 on 12 May 2025. Over a month and a half later. On 30 Jun I get a call saying my range will not be delivered on 1 July. I ask why not? I was told by the agent that it arrived to their warehouse late so I needed to push out the date until 3 Jul. 2 days later, not sure why, it couldn't just be loaded on the truck and delivered the next day. But I agreed and even told the agent to push the washer out until 3 Jul. Once again, less drives to my house for the delivery crew. No big deal. A few hours later I got a call from the delivery crew saying they had my washer and to make sure I was prepped for delivery on 3 Jul. I asked if that included my range and was told they didn't see any order for a range to be delivered. I call BB customer service and was told it will be delivered and have 2 emails and texts confirming the date. On 2 July, I was texted and asked to call and schedule my range for delivery. So again, I called customer service to let them know it was already scheduled for 3 Jul. I had emails confirming this. I was told that the range was backordered and they couldn't get me one until 30 Aug 2025. Mine you, its already been a month and a half since I paid for the range. I asked why would they call me to let me know it arrived to the warehouse late if it never arrived at all? The best part is, I asked to speak to a supervisor and was told that a supervisor would call me back within an hour of my call. It's been since Monday and I haven't gotten a call yet. When I called yesterday to speak to a supervisor again, I was told I'd get a call back within 30 minutes. Again, no call back. So finally a supervisor called me back yesterday evening only to give me the run around about rescheduling or canceling my order for the range.The final straw was when my washer came today, the delivery crew told me before taking it off the truck that it was damaged like the previous one and their supervisor told them to deliver it anyways. I rejected that one also. So now I have another delivery date on 9 Jul for another replacement washer. Wish me luck. I will update this review if the experience is anything like its been so far. I've been a loyal BB customer for quite sometime but I may not buy another item from BB again, especially appliances. The service I received was horrendous to say the least. No one knew what was going on with my delivery. Again I spent nearly $10K on appliances. I have since purchased the range I wanted from another appliance store. Less cost overall, better warranty, and it will be at my house on 8 Jul because they know it's in the warehouse ready to be delivered. Like I previously stated this isn't so much the store employees but rather the customer service call centers and them not knowing what is going on with orders and deliveries. I've had issues with stores and customer service centers for other companies but everything got handled and I felt confident after I got off the phone with their people. With BB, I have zero confidence in them services...

DO NOT BUY A TV FROM HERE OR HAVE BEST BUY INSTALL YOUR TV! IF THEY BREAK IT DURING INSTALL, THEY DO NOT FIX IT OR MAKE THE SITUATION RIGHT! We bought 6 TVs from Best Buy over the course of a few months because we remodeled our home & the TVs we had were old. WE BECAME AN ELITE MEMBER OF BEST BUY. All TVs were installed properly EXCEPT our biggest tv(75”) which they mounted to a large brick wall. The first time it was installed, they broke the LCD screen inside. We didn’t even have a couch in our living room when it was installed and we were not present when they installed it. We just trusted they would install it like all the others. We were on the premises but we were not watching them (1st mistake). It was installed in December 2018. We finished the rest of our remodeling in the rest of the house (trim, flooring) — we scheduled for direct tv to come out in March 2019. Direct tv went to install it on the tv & there was a crack inside & the screen did not work at all. We did not turn this Tv on until then because again we had no couches, our flooring was being done still, and we were living in the basement. We just trusted it worked as the others did. We didn’t have a reason to turn this tv on. We call Best Buy & are on the phone for 4 hours that day. Basically we were told to file an escalation ticket & a manager would call by Wednesday. Wednesday rolls around & no one calls. So we call again, magically no one has record of our 4 hour convo. We file another escalation ticket & were told the same thing. We finally get ahold of a manager, Gary. Gary tells us there is absolutely no way for us to prove this happened during installation so they can’t help us what so ever & we will have to ultimately buy a new tv ($1500 down the drain.. literally). Keep in mind we had Best Buy install our TVs so we wouldn’t have the liability if they break during installation since TVs are so delicate. We were literally trying to prevent any issues at all costs. So Gary offers an open box tv that’s supposedly better quality & he would sell it for $1400 instead Of $1800. At this point, we decide to buy the open box tv because we were told we can do nothing but buy . So we set up another install. Well, long story short, the installer calls the day of installation & tells us he doesn’t have the tv & won’t be installing it that day. The tv sits in the Best Buy store for 2 weeks (1 of which was still on display to the public per Anthony, manager). So we call & also go into the store because at this point we are fed up, apparently our tv is “froze in the system” & no one can do anything for us even though we have already paid for this tv IN CASH IN FULL! We speak with Anthony, manager, who refunds us $200 & sets up the delivery. Of course they can’t install it on a day we are off & it has to be installed while we are at work so my retired mother is here while it’s installed. She said the installer noticed stuff on the screen & got his “special spray” & wiped it off. She signs the paper & they leave. She was not paying attention 100% of the time this tv was installed. She shouldn’t have to. Oh & on top of that, they don’t bring a remote for the tv & have to order one & said “you’re lucky a tv cable came with it”. So we get home & turn on the tv excited that finally the chaos is over, only to find 3 large scratches across the screen. Not deep scratches but noticeable scratches. So the next day while I’m at work the installer calls to follow up on the remote they had to order, I missed the call & try to call back & also text. No response. We call Anthony & let him know of the scratches. He offers $100 or to replace the tv in which we would have to pay EVEN more money for bc the discounts would be removed! So Anthony then tells us he cannot do anything for us unless we can get ahold of the installer & get him to fully admit the tv was scratched & he was the one who did it. Needless to say, the installer now will not return my calls. If you buy your tv from here or even want to have it installed, here’s your...

This review is specifically regarding the Clarksville Indiana store. After losing all of our belongings to a house fire, I made a laptop purchase to replace a laptop that had been lost. I purchased an Asus ROG G14 gaming laptop, primarily because of the sale that had been running at the time of $500 off. While waiting for the associate to retrieve the laptop, I grabbed a logitech headset as well as a mouse. Later than evening, I tried the headset on only to find that it was too small to fit my head. A return shouldn't be very difficult, especially when it was placed back in the original package. I arrived at the store to make the return. The associate working the customer service counter was courteous and polite. I explained that the headset was too small for my large head and would like to return it. He was able to locate the purchase on my account, and proceeded to process the return. Once it was time for the transaction to take place for the refund, the register showed that I owed over $400 after the return. This didn't make sense because the headset was somewhere around $80, and they should be the ones refunding me. He quickly recognized the issue, and stated that their system had "bundled" my purchase of the headset with the Asus ROG G14 laptop. This caused the system to show that the reason I had received this discount, was due to the purchase of the headset, and returning the headset would negate the sale price on the laptop. This was an obvious error to the customer service associate, but it required a supervisor to override the transaction. That shouldn't be a problem, however the supervisor insisted that I would need to repay the difference of the sale price for the laptop if I were to return the headset. After trying to inform him that there was no bundle sale going on for these items, he refused to proceed without the returned payment for the difference of the sale price. This supervisors name is Sean. I then asked for his managers name, and stated that I would like to speak with him. He responded that the managers name was also Sean, and walked away. After a few moments passed, I asked the customer service associate if the manager was around, and he mentioned that he saw him walking our way. He then motioned for the manager, who rudely responded that he'd be with us in a minute, he needed to speak with Sean first. The customer service associate responded that Sean was asking for him to assist with my return. The manager then rudely re-stated his comment, and proceeded to have a conversation with Sean. After approaching the customer service counter, the manager stated that "the items were part of a bundle and they could not process the return without the repayment of the difference in sale price of the laptop." He refused to hear anything that I, or the customer service associate had to say. After becoming more vocally aggressive towards me, and refusing any more services on the return, I reached out and grabbed the receipt and headset package off of the customer service counter. I informed him that if this was the way they are treating customers, I would not be returning. He then made claims that I "came at him" and proceeded to have security photograph me and have me banned from the store. While approaching the exit, I made comments about being confused about what was happening. The manager, while customers were present, turned and shouted across the front of the store that I needed to leave before the cops arrived. Again, I am told this managers name was also Sean. After this incident, I was able to confirm with bestbuy that there was not a bundle discount, and the return should have been processed without issue. We will be replacing every electronic device, appliance, TV, speaker, and computer that was lost in the fire. We will be making those purchases elsewhere due to the unprofessional behaviors displayed by both the supervisor...