Michaels — Local services in Clarksville

The time before last time, I had two gift cards that I earned from “On-A-Roll” through my work that gives you the option to redeem my points to everywhere, I decided to spend it at Michael’s since it had been a long time since I shopped here. When I get to check out, the lady was nice, and directed me to self check out, I scanned everything in and realized my gift cards did not come with a barcode to scan easily, nor did the self check out have the option to enter the numbers in manually. No biggie, the young lady helped me out as I explained to her how I was paying. My total for everything on sale was originally $59. When she re-rung my items, they came out to be $78 and change, I asked her if she could put in my email since my account never takes my phone number and only my email, and first asked me to enter the phone number, I did and of course, it doesn’t work like expected, she reluctantly put my email in for me and in the process of this, she explained that they no longer take emails from customers and have done away with it. Then when she “tried” to enter my email, she said it didn’t work. The last time I went, I had a different cashier, I decided to have her check me out and pay in cash, just to see what happens, I didn’t even mention my last visit. I did explain that the system only takes my email and not my phone number as I have always done, she was happy to turn the computer screen around for me to type it in, I did, and just like that it worked. What was the point of lying to me, or to anyone about something like that?? I could have gotten points for the prior visit, and my total could have been $20 less at least. Watch your money and your rewards. Would also like to note that there is a male employee there who is very loud and negative and everyone in the store was able to hear the tea he was spilling, and kind of makes the shopping experience not...

Updated: lowered my star rating from 5 to 3. the new store mgr. is not customer focused. Visited store today 7/25/25 and found the scrapbook I wanted, but it was in disrepair, all the pages were torn and falling out of the book so you could not use any of the pages. It was the only one in this style/color I needed. I asked a very helpful clerk if the mgr would replace the pages so I could buy the book. she came back and said mgr said "book is sold as is" damage and all! I was shocked they would try to sell a scrapbook like that with all 20 pages damaged and falling out, there was no way you could use any of the pages. Pages are 3 hole punches and the holes were ripped, probably during shipping to the store. I was shocked they would stock it on the shelf. The friendly store clerk offered to go back and ask the mgr if I could buy at a discount but I said never mind. I can't believe a store mgr would do this. I told that clerk this book needs to be removed from the shelf because it's so damaged you can't use it. So much for the prior customer service I mentioned in my previous review below: Store mgr Jeff helped me with my scrapbook trouble, fixed it right away, I was so grateful. He was helping another customer when I arrived, he saw I was using a crutch, and offered a chair for me to sit while I waited for him to finish with the first customer. I greatly appreciated the chair, he was so thoughtful. He said he would be retiring in a few months. I hope the next mgr is as helpful as he was. He was very busy but still very attentive to his customers needs...

Cashier failed to give me all my bags after checking out and there were people behind me so I do not understand how she did not see the bag full of items still in the bagging area, which is fine but when I called to see if the items were there I got no apology for not being handed my stuff and for the inconvenience and instead the manager reworded with "Several people forgot to get their bags throughout this past week"... you mean you forgot to give me my bag, considering the bagging station is out of my reach and it's the cashiers job?

A mistake is fine - we all make mistakes, but the fact that on the phone nor when I returned to pick my items up (a 30 min drive) did I receive an apology for my inconvenience.

A simple acknowledgment of a mistake and apology for the inconvenience goes a long way.. I'll be shopping on Amazon, where I can get the same stuff at the same price without having to mess with coupons from now on, or shopping small where I may pay more but am at least treated like my business matters.

Thankfully, I got my items back when I did because the cashier told me they get put back on the shelves and resold after a few days... no attempts to contact the customer despite entering my phone number and email at each transaction. I find that unethical and lazy on the store's part. The employee should have excused herself and walked outside and handed me the bag she forgot to give me in the first place, or at the very least called the phone number associated with the transaction. Why do you collect my info, so you can...