GameStop — Local services in Clearwater

My husband purchased a SCUF gaming controller in June from this location. It is a professional gaming controller so we also purchased the 49.99 warranty on top of the price of the controller. Less than two months of use and there is something wrong with the pads inside the controller that cannot be fixed by replacing the joy stick so we call to ask to use the warranty which guarantees a replacement. They can’t find the replacement but promise I will get a call back. One week goes by, two, three weeks. So I call again and spoke to Thomas. Thomas tells me he can’t fulfill the warranty, and I can’t have a refund that I can only get store credit, but not for the warranty they can’t honor. I called Game Stop’s customer service which is clearly also incomplete . They took my information as well as Thomas’ and the store location as well as what had occurred over the last several weeks. It’s now been three weeks since that phone call and nothing. So I took the controller in to this location and Guess who’s there with an attitude? Thomas. So I tell him why I’m there and that I’m willing to take store credit for the controller and the warranty. He continues to argue with me about why he can’t refund the warranty that we couldn’t use and they couldn’t honor. He told me well you’ll need it for the next item you purchase. I tell him we won’t be purchasing anything further from GameStop. This back and forth continues until- GUESS WHAT. He gives store credit for the controller and warranty. The thing he said he absolutely couldn’t do. We will never be purchasing a thing. His customer service was absolutely abhorrent and I have worked in customer service for years. He practical flung the gift card at me and I quickly left because his anger is not a quality that a person who works with people should have and honestly I was scared of his demeanor. It’s not hard to do the right thing if you can’t honor your company’s warranty. Clearly GameStop has no concept of good customer service or good employees. My husband has spent thousands over the years and this will be the last dollar we ever spend. I’m annoyed that I even have the store credit because I don’t care to shop...

I don’t normally do this but I feel that when someone goes above and beyond with their performance in their job role, it should be recognized. If I’m being honest, I don’t think GameStop is all that great of a company overall, especially the executive team. I know how your employees are treated and I don’t agree with it. That’s the main reason I’m writing this, because the fact that your employee, Will, at the CountrySide mall location in Clearwater, FL still gave me a level of customer service that far exceeds a great many other places that I have been recently even while working for a company that doesn’t appreciate their people. It also speaks volumes for Will’s character as a person. Months prior, I had pre-ordered the Razer Halo bundle (Keyboard, mouse & mousepad) from this GameStop. The pieces started coming in 1 at a time and I would get a call one week for the mousepad, then a call for the mouse. Then some time went by and I hadn’t gotten a call about the keyboard even though they had been in stock a lot of other places. So a couple weeks ago, I went into the CountrySide location asking about this. Will didn’t know why this was the case because other GameStops had the keyboard. He took a few minutes, then he was able to call around and find the keyboard for me. Usually when that’s the option, the customer has to go and pay at the other location. Will was able to set up that I pay in his location and then do a pick up at the other location that was in Citrus Park. Tom was the manager there and he was fantastic as well. I was able to go in and pick up the keyboard with no issues. I want to say thank you to both Will and Tom for the absolutely fantastic experience overall from both locations. I hope you guys actually recognize both of these employees and just don’t discard this message as it comes in because they deserve YOUR recognition as well as mine. Please stop treating your hardworking people like garbage. It’s...

I went to the local Gamestop at Westfield mall in Clearwater with my son and we were approached by one of the clerks saying "You guys have masks?! " No "hello", no "welcome", basically no manners, as you would probably expect from someone looking the way he did. Momma's basement all over this guy! We replied, "We don't need masks"! He responded, " Yes you do"! "It's the policy!" I said Who's policy?" He said " OUR policy!" I didn't know Gamestop clerks are also doctors, but anyways. I said to my son "OK let's go, it's their loss" To which the same arrogant clerk replied with a smirk on his fat face" I don't think so! I have spent thousands of dollars in Gamestop for the last 20 years on collectibles and games! I believe it's time to look elsewhere, where customers are actually appreciated and properly greeted when...