Charleys Cheesesteaks — Restaurant in Clearwater

Well that was quick! I am leaving my honest experience below but I received a personal phone call from the manager less than an hour after posting this review. He apologized profusely and offered to buy my lunch tomorrow. He explained that my experience today was caused but a number of things that went wrong. It is clear that he intends to please his customers so I am updating my overall rating. I feel better about this place now than if I hadn't had the bad experience earlier today. My original post from earlier today... I ordered online at 11:00 a.m. I arrived at 11:05 a.m. and saw that my order was number 1 on the monitor. A person who ordered in person after I arrived walked away with their order before me. At 11:12 a.m. the cook finally placed what turned out to my steak on the grill. She had been working on other orders in the meantime.

When she finally handed me my order at 11:14 a.m. I asked her why she hadn't started my order until 12 minutes after I placed my order online she pointed to another employee and said "ask her". I said why should I ask her when you are the one who cooked my order? She completely ignored me and refused to respond.

This is the fourth consecutive time that I place an order online at this (Countryside Mall) location before leaving my house and arrived at the restaurant to find that my order had not even been started. Why have online ordering if you aren't going to have the food prepared when the customer arrives.

I have also had other problems at this location in the past. I have put up with it because the food is good.

There is standalone Charley's four minutes from this location in the food court at Countryside mall. Even though it is farther from my home it will hopefully be less frustrating. The company shouldn't lose a customer just because the operator of this...

Esteban at Charley’s Philly Steaks epitomizes professionalism and exceptional service. His dedication to ensuring a memorable dining experience is truly commendable. From his warm greeting upon arrival to his attentive care throughout the meal, Esteban's commitment to customer satisfaction shines brightly.

His expertise in the menu offerings, coupled with his insightful recommendations, enhances the dining experience, guiding patrons towards delectable choices tailored to their preferences. Esteban's passion for his craft is evident in every interaction, as he effortlessly balances efficiency with genuine hospitality.

Furthermore, his adeptness at handling diverse customer needs with grace and courtesy sets a stellar example for his peers. Esteban's positivity and enthusiasm create a welcoming atmosphere, leaving guests feeling valued and appreciated.

Overall, Esteban's exceptional service at Charley’s Philly Steaks undoubtedly contributes to the restaurant's reputation for excellence. His professionalism, attention to detail, and genuine care for customers make him a true asset to the establishment. Without a doubt, I highly recommend Esteban to anyone seeking an extraordinary...

I recently had the pleasure of being served by Abram at Charlys Philly Steak, and I must say, he truly exemplifies exceptional customer service. Abram's warm demeanor and genuine hospitality made my dining experience memorable. Not only was he attentive to my needs, but he also went above and beyond to ensure that I was satisfied with my meal. His knowledge of the menu and willingness to accommodate special requests were impressive. Abram's professionalism and friendliness truly set the standard for excellent service. If you're looking for a delightful dining experience at Charlys Philly Steak, be sure to ask for Abram—he's sure to make your visit a...