Torrid — Local services in Clearwater

Take your business to a different Torrid where their employees and customers are respected instead of exploited. I know I will and everyone I know will.

I wish I could rate this store with a negative 5 stars solely on the unprofessional manner the store manager conducts her job (I assume she's a manager, but she doesn't act like one). Over the last month I've witnessed "Ashley" convincing employees to lie about credit cards, sales and helping customers, breaking laws (allowing customers to commit financial abuse towards elders in an attempt to get more credit cards), as well as being completely and utterly disrespectful towards her employees and not showing any professionalism among other things -- this is not the way a business operates and this store has forever lost my business and my family's business as well as anyone we know who we can share this unfortunate information with. And this was only coming into the store once a week! I can only imagine how often these types of things take place, and it's a shame she has the position she does when someone more deserving and more professional could be running the store much better. I'm also surprised any employees still work there under her tyranny that I witnessed just as a customer. Shame on Ashley, I guess she's just become so comfortable she no longer cares about doing things the right way; she needs to be terminated or re-trained because she has...

I got a jacket online and on sale for 59 dollars. I got it one size up to be able to wear over a sweater, etc. The jacket must run big because it was way too large. I asked someone in a mall store ( Saint Pete Fl. )if I could exchange or return it. I was told that if it was past a certain date I would only get what I paid on a store card. Great... right? I had another appointment in Tampa soon, so I went to the store closest to my doctors appointment, but the woman in this store informed me she was doing me a favor by allowing me to return the jacket. Then, she proceeded to ring up everyone in line before she would assist me. Although I was at the counter first, I stood quietly until she finished. She handed me a gift card and said, " You only paid 23 dollars for the jacket. I didn't have to give you anything. " To which I said, " No, I paid 59, and you should have asked if I would except less than I paid, but if the 30-something dollars you just shorted me is worth losing a customer.... then your store is not for me. " I did like most of their clothes but the t-shirts are made of very thin fabric that looked weird on me. I must say I would have gone back for the dress clothes but not now. I'm just really tired of dealing with truly rude people. No reason for this because I am never mean, even with rude people. I refuse to be pulled into someone else's nastiness. I just won't...

Every time I come here the staff is always super helpful. It's the only place I feel comfortable shopping for undergarments, and I don't feel self conscious or judged while looking at plus size clothes. They helped me realise I was wearing a bra that was several sizes too small, and I am very greatful to them for that. The only thing I'm not a fan of (which has nothing to do with the staff of this location, so I did not take stars off for it) is the Torrid credit card. That entire experience was an absolute nightmare, and I never even got my physical card in until after I had canceled it, 6 months after opening the account. I spent countless hours on the phone arguing with them, and even after I closed the account completely and paid the balance in Full, all at one time, they still sent me bills for interest on the card and all kinds of other nonsense. I had to argue with them for over a month about the card already being closed, so obviously I didn't owe them anything. At which point they tried to charge me a late fee because I didn't pay the interest on the closed card. It was an absolute nightmare, I DO NOT suggest getting the card. Commenity bank services it, and they are absolutely AWFUL to deal with. AVOID THE CREDIT CARD LIKE THE BLACK PLAGUE. Which still exists in the U.S. and is carried by gophers (among other plagues), btw. Interesting fact for the day, just...