Chas. S. Rivchun & Sons, Jewelers — Local services in Cleveland

I had such a great experience at Rivchun & Sons Jewelers. My fiancé and I were looking for our wedding rings, each wanting to pick out what we wanted. The associate we worked with was patient and very helpful, he was interested in understanding what we were looking for as far as design and presented us all options. I ended up finding the perfect ring among their estate rings, and had it resized to fit me perfectly. Fiancé picked out the design he liked among what they offered and he is also super happy with his ring. The prices were reasonable and in line with other shops we had visited.

Note: For some reason, when I tried to use the Waze app to get to their shop it took me to a location on E 9th St, not their location. They are located at the corner of E 14th St and Euclid Ave in the US Bank Building. You can park in the US Bank Parking lot on the 4th floor in any open spot and they will validate your parking ticket (so...

I went to Charles S. Rivchun & Sons a novice in the jewelry world. The store was recommended to me by two friends that had previously purchased engagement rings there. After my experience(s), I know why they are considered the Best in Cleveland at what they do. Everyone I spoke to took their time with me, educated me about different diamonds, settings and made my vision a reality. They helped me design a unique engagement ring that fit my budget and is absolutely stunning. My wife can’t believe how beautiful it turned out. Since, I have purchased several other pieces of jewelry, including a few watches. They never try to gouge you and know that your relationship with them is paramount. It’s how business should be done. I will not shop anywhere else. Thank you for everything,...

I had a rope thread gold necklace that had been broken, after finding Rivchun jewelers and dropping my necklace off to get fixed I thought I'd be in good hands. Upon my arrival, it was suggested that I get 10 other points of the chain fixed, I entrusted the team to get this done and was assured it would be.

After a timely repair, I picked up my necklace and proceeded to wear it to work (desk job) 2 days in a row to which I noticed that at each point where it had been sodded by the Rivchun team, there had been threads that either stuck out and were poking me or had begun to break apart.

When I returned to talk to the team about this, I was told that there was nothing they could do in terms of fixing the chain, refund, or any type of support. I unfortunately can't...