francesca's — Local services in Coconut Creek

Francesca's Collections is a chain of women's clothing and accessory store founded in 1999 by three siblings, Chong Yi, Kyong Gill, Insuk Koo, and their friend, John De Meritt. They opened their first store in Houston Texas and went on to open more stores. In 2016 the company saw a decline in business due to financial factors. By 2020 they had closed stores and entered bankruptcy but in 2021 they launched a comeback and were able to reopen some of the closed stores as well as launch a new concept for teens called Franki's. They are currently operating more than 400 stores throughout the United States.

I was wandering around the Promenade and discovered Francesca's near the Cheesecake Factory. Their window display caught my eye and beckoned me in to check them out. I was pleasantly greeted when I entered and left to explore. The clothes are trendy with sequins, lace, and studs. A black ball gown dress caught my eye and it was $150. They have a display up front with the kind of glittery and shiny clothes people favor for holiday parties and New Years Eve. Moving toward the back of the store were more every day clothes but still very on trend. There were a lot of 50 percent off sales and even a $9.99 rack of clothing. Fitting rooms are in the back of the store so you can try on clothes.

The clothes were more things my daughter would wear but I liked their inexpensive collection of costume jewelry. They also have a lot of cute gift items including things for brides to be and dog lovers. Based on the amount of people shopping in the store, their comeback has...

Despite the store's attractive merchandise and good organization, my experience was very negative due to the staff's behavior. Unfortunately, the treatment I received was rude and ill-tempered.

My biggest concern arose when I tried to exchange a $20 garment that wasn't my size. To my surprise, when they refunded my money, I only received $8. When I pointed out the error and showed the receipt, the employee barely looked at me and mumbled something about "reguarts," even though I hadn't used any rewards or discounts. Despite my insistence and explanation, she refused to correct the amount. I felt like I had been...

Great selection of fun and modern clothing. The real winner here is associate Isabella. She carries herself with extreme confidence and made sure my wife and daughters were accommodated. She asked if anyone needed a chair while my wife tried on clothes and helped them navigate through the various sales though out the store. I hope management takes a close look and provides the leadership she needs to flourish in her career. Future CEO here because she uses extreme ownership to care about the store and...