JCPenney — Local services in Colerain Township

This experience is a bit overdo, initially I told myself to just let it go I won’t bother again. However, since we are about a month after Christmas, which is what I was holding onto the earrings I purchased back around August as gifts, the pair I had to exchange 3 times, lost a stone in just a month of wear… I’d purchased fine stud, fine hoop, and cheaper 925, 3 pairs total. The hoops had diamonds and it was the hoops that I had to return 3 separate times all within about a weeks time. I initially ordered the pairs as a same day pickup with their website, and picked them up the same day… no online only products no shipping, just thought I’d be able to skip the excessive line at the regular checkout. Initially I was happy with my method, seemingly efficient, it wasn’t until I finished up my errands that day and took some pics, to get a family members opinion, and realized a missing stone. Considering the retail value of the hoops we’re the most expensive of the 3 at 124.99 I expected all of my diamonds to be present. The very next day I brought them back and couldn’t after waiting in line up front I was then narcissistically ordered, “You’d have to exchange them with the jewelry counter where you originally purchased them”… except I didn’t purchase them with the jewelry counter I picked them up in the back as a same day pickup. Ok so onto the jewelry counter, nobody was at the counter but I eventually flagged down a woman. I explained what had happened the day prior and that I hadn’t realized the mishap until later in the evening, I’d even called customer support to make sure I’d be able to exchange the product in store the following day. Initially a wall was put up, the woman at the jewelry counter objected to my exchange and put words in my mouth as if I told her I wanted to return the item entirely. I then explained more thoroughly I didn’t intend on returning my product, I just didn’t want a defective product. Then it turned into not being able to return online items… again not returning and not an online product, there were plenty others on the shelf so there was no issue with inventory. I further pressed I was sold a defective pair of fine earrings in store, finally she accepted my, at this point, plea for reconciliation. I felt awkward after she finished the seemingly lengthy exchange process, so I’d tried some small talk to convey that everything was cool and was interested in a red colored stone (school color of family member). I was warded off because I inquired about price points. Finally after being emotionally tossed around like a rag doll I got the heck out of there because I was now running late for work. The agony didn’t stop there, again I get home and come to find out I was given the exact same pair of earrings back, I know this for one the same stone was missing (obvious) and secondly I’d also moved the sticker that was on one of the hoops itself under the cushion when I took pictures for the family members opinion. So again I’d returned to the store but I wasn’t going to take no for an answer and I surely wasn’t going to get stuck waiting for nearly 2 hours for the same outcome. I’d brought both my receipts and had my time stamped initial photo at the ready. I didn’t bother flagging down someone to get to the jewelry counter since once again nobody was available, I’d inspected a replica pair on the the shelf then brought the new pair to the front I quickly explained my situation to the cashier and was justified to just swap the pair since I’d already had proof of an exchange and old product. Finally I got them but then realized a few days later I had no points, all my points were forfeited as a return after submitting my receipts online. Customer sup. said they’d have to be redeemed in store. Good lord I was at my wits end but I thought how hard would it be to redeem point with proof… a supervisor at the jewelry counter “assisted” me. I plainly stated I needed to redeem my points in store because of the following and he responded with, “I can only redeem your points if you make a...

This was my first time shopping at JCPENNY and I must say that I haven't missed out on anything. The customer service here is HORRIBLE. As a former store manger this is unexceptional. While shopping with my husband in the men's section I needed assistance and couldn't find one sales associate. CORRECTION there was someone who I thought was just a regular shopper she didn't have on a name tag or even said hello let alone offer some assistance to us. It wasn't until I saw her fixing a table that I knew she worked there. Then when we get to the checkout area it wasn't any better. We went pretty early in the day so there was no line HOWEVER the woman that waited on us customer service was horrible. We purchased a sweater and pair of dress pants. This women took and balled them up as if we didn't just spend over 150 for a shirt and pair of dress pants and stuffed them into a small bag. She didn't even try to fold the clothes or place them in the bag neatly. JUST HORRIBLE My daughter who is 1 years old was saying bye and she just looked at her. Your cashier is the last person that your customer comes in contact with before exiting your store I don't know if this cashier was having an off day or was rushing so she could talk with her coworker who came over . But either way the customer service here is HORRIBLE and needs to...

Visited this J C Penney location at Stone Creek Boulevard in Colerain, Cincinnati, Ohio, few weeks back. The search was for some clothing material. I interacted with one of the female Managers or a Senior Store Associate. She was very cheerful, helpful, courteous and efficient and provided me correct directions, as to my question.

After making our selections, we proceeded to the main Checkout Counter. It actually had 3 or 4 Sales Associates at the time. The Cashier was discussing the time to leave or clock out for the day with his co-workers and seemed to be quite oblivious to our presence and never greeted us. The Cashier kept on the conversation going the whole time, we were standing or waiting there to pay for the merchandise.

After I got home, I noticed that one of the items still had the sensor tag attached to it and was never removed! We were surprised. I took it back to the store and to the Returns Department and explained the situation to the Associate. The Associate did not even care to apologize and readily credited the transaction back to me. I was not only quite surprised, but also disappointed with the whole outcome, especially of the poor customer service. The only consolation I have is that I found a pair of good pants which...