Best Buy — Local services in Colerain Township

I went to bestbuy on 3/24/19 to return my galaxy s10. My invoice stated that I had until 3/24/19 to return the phone. The lady at the front desk had a hard time returning my phone. She then called for a manager. Michael came over and then told me that I was out of my return date. I stated that I had purchased the phone on 3/10/19 and my invoice said I had until the 24th. He then pulled put his personal cell phone and pulled up the calander and started at the tenth and clicked on each date with his finger and counted until the 24th and said that's actually 15 days and you only had 14 and smiled with sheer delight. He was so happy that I could not return my phone. I then stated that clearly my invoice said I had until the 24th or I would have been here earlier. He said well the invoice is wrong. I asked to speak to a manager and he said he was the only manager there and he would not be returning it. He did not actually have a name badge on with his actual position. I thought in no way is this guy the manager. I then told him I found it really hard to believe he was the manager because he seemed to have no management skills. That he should take accountability, apologize and then try to rectify the situation and that clearly I was not the one in the wrong because I am simply doing what my invoice says. He then says well the type of apology you want is for me to return the phone and I will not be doing that. Then he smiled again and seemed to get some weird kind of satisfaction knowing that he was basically taking money from me because of a technicality that was wrong on best buys end. I said so this is a sorry not sorry kind of thing then and he smirked. He said if I have a problem to call 1888bestbuy. I then knew that this man was completely irrational and looking to pick some kind of fight so I decided to just go to my car and call. After 45 minutes on the phone the said that the mistake was on thier end and to go back into the store and to return the phone. I told them I could not go back into that store but I would drive to another location. They then called the colrain location to talk to Michael and we were all on a 3 way call and he again stated it was his discretion and he would not be returning it. I then transferred my call to a few other people from best buy. They all seemed completely confused as to why he was giving me such a hard time. I then decided to drive to the Western Hills location because I still did need a screen protector on my other phone and there was no way I would step back into that store. I tried to return the phone there and they said I would have to go to colerain. I explained what happened and they called corporate to see what to do and then she called colerain to try to explain to Michael he could return the phone. He then told her no it was his discretion and he would not be doing. The assistant sales manager at the western hills location was very helpful and did everything she could to help me. Unfortunately it is now the 25th of March and I am stuck with a 900 dollar phone because basically I followed the instruction on my invoice and tried to return my phone on the date given to me but instead of having basic human decency and being kind the manager CHOSE to be rude, degrading, snarky all the while knowing the mistake was on their part. When customer service is discussed, which it frequently is at my place of work, this will forever be the story I tell of the absolute worst customer service experience that I have ever had!

I have tried to post a screenshot of my invoice but for some reason I am...

★★★★★ Product Quality ★★★★★ Service ★★★★★ Ambiance ★★★★☆ Value ★★★★★ Selection ★★★★★ Location/Accessibility ★★★★★ Overall experience Date visited: 11/24/23 Having frequented Best Buy on multiple occasions, the prospect of experiencing the retail spectacle that is Black Friday beckoned me like an uncharted odyssey. The decision to immerse myself in this shopping phenomenon was partly influenced by a close friend, KK, an unabashed Black Friday enthusiast who boasted of saving his shopping endeavors for this particular day, ardently attempting to convert me to his strategic shopper's creed. Arriving at Best Buy on the fateful Black Friday of 2023, the parking lot unfolded as a vast expanse teeming with customers and their vehicular companions. A vigilant police cruiser stationed at the store's entrance served as a subtle reminder that even in the pursuit of irresistible deals, the long arm of the law loomed ever-watchful, a testament to the incidents that had unfurled in past frenzied shopping sprees. Entering the store, I braced myself for the anticipated hustle and bustle, and in this regard, Best Buy did not disappoint. Layers upon layers of shoppers, representing a cross-section of society from families with kids to solitary souls like myself, weaved through the spacious interior. A diverse congregation, united in a singular purpose: to secure the best deals and contribute to the feeding frenzy of the American economic engine. As I navigated the human currents, the store branched into distinct sections, each dedicated to a realm of products—electronics, household items, gaming paraphernalia, audio gadgets, furniture—a retail panorama where every conceivable desire found its tangible form. Products adorned shelves, walls, and floors, awaiting liberation into the hands of eager shoppers. My aimless meandering led me to an intriguing discovery: the ASUS ROG Ally handheld gaming console, proudly displayed on a stand. Its tactile allure compelled a brief interaction, yet a prudent decision to await a more enticing deal prevailed. My ambulation continued, ultimately culminating in a resolve not to fritter away more time. Eager to evade the scrutiny of a departure sans tangible spoils, I hastily grabbed a seemingly arbitrary USB-C cable on my way to the checkout counter—a pragmatic acquisition for future use. Contrary to expectations, the payment process resolved with surprising promptness, contradicting my projections. The flux of shoppers persisted, with some triumphantly carting away colossal boxes, their Black Friday conquests trophies. Overall, while Best Buy may carry the weight of being deemed somewhat antiquated, it steadfastly holds its ground as a retail haven for those who relish the tactile immediacy of traditional shopping. The regular pricing may not ascend to the pinnacle of frugality, but the Black Friday allure transforms it into a pilgrimage-worthy destination. For those who disdain the anticipation of deliveries and prefer the traditional thrill of in-person transactions, Best Buy remains a stalwart recommendation. Yet, despite the compelling Black Friday saga, I find myself unconvinced, holding steadfast to a preference for year-round deal hunting over the compressed intensity of a single-day...

Purchased a $900 soundbar system the beginning of Sept 2023. By Jan 2024 it was not working properly. The sound kept changing volume despite resetting. Had to take sound bar to Geek Squad in store. They would not replace because it was 4 months old and we had not purchased the extended warranty. We did not see a need since the product had a 1 year warranty and we have a Geek Squad membership which extended the warranty to 2 years. They said they would have replaced if it was 3 months or less. What happened to the warranty??

They stated the sound bar needed to be sent to their service center (a couple hours away) for repair and the repair/return would take 1-3 weeks.We received paperwork with a phone number to check in process repairs that stated we would leave a message and would then receive a return call. There was also an email for Kevin Asher (manager, I think) to email and then a call would be received from him or a repair person. We then received a text from Best Buy where we could track the repair.

Sound bar sent out 1-17-2024 2-15-24 ( 4 weeks later!) used the call number to get status because the link still said parts received and repairing. NO CALL BACK EVER RECEIVED! 2/16-2024 sent an email to Kevin Asher stating no call back received and please let us know the status. NO RETURN EMAIL OR CALL EVER RECEIVED! 2-22-24 link finally stated sound bar had been shipped back. 2-29-24 (6 weeks after taking in and more than a week after it shipped back from the service center) we had to make the 35 minute trip to the store to find out if they had received it. We did not receive any notification and it is not possible to call the store and speak to anyone.

The store had not received it and could not track its whereabouts. We told the Geek Squad person in store everything mentioned above. He stated he heard our voicemail left on 2-15 and told someone to call us back, but no one ever did. He also said the repair time was misquoted to us and should have been 3-5 weeks and not 1-3 weeks. In any case we are still over that. He also said he'd talk to Kevin (the email we sent that was never responded to) and ask him to call us. Once again we have received no communication. Our soundbar has now been gone for repair almost half the time we had it! We want it back NOW or we want a new one!!!

I doubt we will ever purchase anything from Best Buy again and if we do, it certainly will not be from this store. We highly recommend you take your business elsewhere. Best Buy doesn't seem to stand behind anything and they certainly don't do what they say they will do or follow...