Appliance Factory Parts — Local services in Colorado Springs

We have had bad experiences dealing with this company a couple of times in the past, but they are located close to our house, so I gave them another chance. Against my husband's advice, I went ahead and bought a freezer from them at Thanksgiving. Today, I finally cancelled the order because they struck out again after missing two different delivery days. After wasting time waiting for a delivery on the day they promised (and had written on my receipt), I finally had to call and got the run around only to learn they moved the delivery back a couple days. Then I waited around again because they never called to confirm a time two days later, and still no delivery. Somehow they had "lost" my freezer and tried to sell me other units at higher prices. Not sure how a company can lose a 170lb freezer, but by then I had missed out on all of the Black Friday deals, so I kept hoping they would deliver. When I informed them that we needed a specific size and the one we ordered was the only one we wanted, they eventually were able to "find" my freezer the next day.

Weeks after promised delivery, they rolled a freezer off their truck that looked like it had been dropped kicked off the truck! If I wasn't so upset, it truly would have been hilarious and in hindsight I wish I had taken pictures. Even the delivery guys seemed embarrassed and didn't question it when I refused the delivery. The only redeeming part of this situation was our salesperson. Rob was understanding and made a full refund. I think the screw ups were out of his hands.

I thought I had missed all of the best Black Friday deals, but I found a great deal at Home Depot (& Lowe's and Sam's Club) and I KNOW I can count on them to follow through.

Shop ANYWHERE BUT this store -- seriously! We have given them chances over and over. Believe the other feedback you read for this company. I don't know if their other locations are as bad, but the delivery problem came out of Denver. Their prices may be cheap, but I don't trust them...

Rockey was fantastic to work with! After Googling a few things to see if I could determine why my dryer stopped working, I called and asked for a specific part. He said he didn't carry that part in stock because it never breaks. He told me it was a possibility of a thermal fuse or the door not sealing. I mentioned we replaced the hose due to excessive lint build up from the previous owners and he said it was the thermal fuse more than likely and had the part in stock. I got the model number off the door and raced over before they closed. I was greeted at the door by a nice sales lady and she directed me over to Rocky who had the part in stock and even pointed out where it was located on my dryer. He was very courtesy and professional. Less that $20 I was on my way. I replaced the part and the dryer fired up just fine! I can't thank this gentleman enough. He certainly knows his job and is very knowledgeable. I hope he sees this and knows how much I appreciate him...

I'd needed parts for a dryer years ago from AFP and they were helpful and got me the parts I needed. In this case, my fridge decided to die on me. After a little research I determined the compressor relay was likely bad. They had the part in stock. When I arrived, the salesperson was exceptionally helpful. The parts looked different due to the 'universal' nature of the replacement kit (I believe it was OEM kit but was designed to replace for many different models). We made sure the parts would work and he gave me a photocopy of instructions since the package I bought didn't have them. There was one minor issue when I installed - one of the electrical tabs was smaller on the old relay (bigger on the new). I had a spare part and crimper and got it working. My fridge compressor came up the moment I plugged it back in, and has been working very...