La-Z-Boy Home Furnishings & Décor — Local services in Colorado Springs

This stores customer service is over and above! Nikki Bolhus helped me try almost all of the recliners in the store!

Being disabled I need a recliner with a just right fit with all the bells and whistles. The power lumbar support of a amazing the headrest support is as well.

I fell in love with the power Trouper recliner w everything but swivel. The store didn’t have one with that. I asked Nikki to see if any were at warehouse or other locations w swivel. She looked and hooray!! A beige cream colored one was available w swivel! She informed me it would be a little taller. I was so excited I hoped it would fit.

Now here is the best part, we saved money picking it up at warehouse in town and i my grandkids called dibs of course. It looked great I was happy. The next day it was all mine. I tried it out and noticed my feet didn’t touch the floor. I said I’ll use it all day and see if it bothered me. It sure did!

With my bad back the angle was too painful.

Lazyboy return policy is three days from pickup or delivery for full refund. I called the store and Chase helped me with the refund and set it up for us to drop the recliner off at the warehouse. Very helpful. Quick and easy over the phone.

The warehouse staff are amazing so helpful! Very efficient no unnecessary waiting. They wrap and load it for you and they unloaded from my suv Honda pilot. They fit easily because the back comes off.

They gave us the return invoice and we were done. No fuss no pressure to trade it for another, just very helpful. I have had three lazy boys because of my disability and size I need a new recliner every four years or so just for my comfort. We pass them down to our children’s homes. Our son in-laws love them! The I-clean fabric is amazing in stain resistance. No fabric warranty needed for I-clean.

I will go back to store on Powers near t target on Bloomington Road to try some more. Knowing exactly what I need now.

Thank you Nikki Bolhus for your exceptional customer service! It is a rare thing these days. Thank you Chase and Lazy boy for making...

Very happy with our experience with La-Z-Boy Bloomington location. From start to finish, they were very helpful and super friendly. We had been looking for furniture for our home for what seemed like forever. Nikki was excellent in listening to our wants/needs and showing us exactly what would be perfect for us when we were in the store. Kodi our designer was amazing at showing us different designs and layouts that work best for our home, and put it all together very quickly! I love that La-Z-Boy provides a designer service. It's so much nicer to see their input and ideas with the actual color swatches and materials of the furniture. Such a nice added benefit when working with them. Nikki and Kodi are a pleasure to work with and they also provided their own experience with their own La-Z-Boy furniture. I liked that they could speak to the quality and care of the furniture from personal experience.

We also ordered some furniture to be picked up from their warehouse, which was also super easy! The guys at the warehouse were so friendly, easy to schedule pick up with, and showed us cool features of our furniture and handled everything with care like it were their own.

I'm also very impressed with the quality and style of furniture at La-Z-Boy. We couldn't find anywhere else in Colorado Springs that we could customize furniture, especially the layout of a sectional that fit our needs. We know that it will be a while (6-9 months) to get our furniture in, but its well worth the wait knowing that we are getting what we want and working with such a great company. And we are not spending any more money than we would have anywhere else, making La-Z-Boy affordable...

So I went into la-z-boy in November to get a new recliner. Of course, they had to order it because they do not have them in stock - This - it is considered a custom order. I did not order anything ugly or outlandish. I order a standard chair, the James model, with a normal leather (I saw the same leather throughout the store), and with massage, and heat. Nothing special but a beautiful chair that could easily be sold to someone in the general public. Well, I went to pick it up today and when I see it, I realize that it is much too small of a chair for me. I decided not to take it and go back to talk to the sales associate, Nikki. She showed me a few more models which I fully intended on getting one but towards the end, she tells me, "well, there is a 30% restocking fee. I was shocked. After talking for awhile, she said, let me see if I can get that reduced for you. She comes back and tells me that they will reduce it to 15% IF I buy something new. I was like WHAT??? So you want me to pay about $300 to NOT take the chair and still spend more money with you? Forget it. I told her I would take the original chair but never do business with La-Z-Boy again. And I won't. BUYER BEWARE. Any chair you buy is going to have to be made since they don't carry them in stock and even if you want to buy something else, they will stick it to you. Unfortunately, I am stuck with this chair and each time I sit in it, it will remind me of how evil La-Z-Boy is. Goodbye La-Z-Boy, You lost ANOTHER...