T.J. Maxx & HomeGoods — Local services in Colorado Springs

Please review and investigate Sandy's behavior on August 30th in between 1445 - 1510 at the jewelry section. Sandy was purposely ignoring, and lying straight to my face. She had an attitude, always had an excuse, and consistently kept an annoyed face while talking to me.

I was waiting at the register while sandy was assisting other customers. We made eye contact and I informed her that I need a single item rung up; she acknowledged me and informed me that she will be with me after the current customer is done being helped. I waited until then, and she proceeded to help another customer, telling me "she was here first". The elderly customers clearly arrived after me. I gave her the benefit of the doubt; maybe she forgot the order on who arrived first. When she was about to skip me for the second time, I had to explicitly request for assistance, and she stated once again "she came first". I knew she was purposely skipping me when she said that with an attitude and rolling her eyes. Thankfully, the lady that was about to get assisted called out on sandy, and she was forced to ring up my item. The amount of eye rolling and attitude that came out of that 2 minute transaction was unacceptable. I firmly believe that this behavior does not reflect company policy nor good work ethic.

With that said, to whom it may concern, you guys have a bad apple amongst your group of hard working and lovely group of staff. Please do not let Sandy's poor work ethic and attitude contaminate others that are working there

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Here is a copy of the email I sent to TJ MAXX:

Hi, I was shopping at your Colorado Springs store last Sat. I saw a bag that my daughter wanted for school, I took a picture and sent to her mother for approval. I then left the store to go to target while waiting for a reply. I returned 30 minutes later and the bag was gone. I looked for assistance for at least 30 min until I found someone by the bed linens. I showed her the pic and asked if she would look in the back to which she replied "bags are up front", I repeatedly told her that it was not there and she ultimately said that she worked in homegoods and could look or call anyone else to help me. I then wandered around bags and ladies clothes looking good for an associate for another 15-20 min until I decided to ask the lady run ing the dressing room to call someone. She said "oh, they're right out there" pointing to ladies apparel, I said I've been looking for about an hour and can't find anyone, please call someone. She then said go out there, pointing to the main isle. So I did, watching to see if she'd call anyone. Nope, had an earpiece in and a phone on the counter and continued to ignore me and not even bother to help me at all. I am disgusted at how poorly I have been treated by the staff...

I love TJ Maxx for the deals—you can score some seriously awesome finds if you’re willing to dig a little. But man, I have got to talk about the checkout line situation. It's honestly the one thing that keeps me from shopping there as often as I’d like. They’ve got that “single line” system where everyone queues up and then gets called to the next open register, which is supposed to be more efficient—but in reality? It’s a total time suck.

I can’t count how many times I’ve gone in, found something I actually wanted, stood there staring at the insane line snaking around the front of the store, and just said, “Nope.” I end up putting the item back and walking right out. It’s not worth spending 20-30 minutes in line to buy a $15 candle or a pair of clearance shoes.

The worst part is, the line looks organized, but it moves so slowly. You’ve got customers with carts full of stuff, returns happening at the same registers, and only a few cashiers on deck. It’s frustrating. TJ Maxx—if you’re listening—please figure out a better checkout process. Your deals are awesome, but the wait just...