francesca's — Local services in Columbia

While I love this store 😍 and cannot get enough of their cute products. I came in contact with one of the rudest cashiers. Jennifer who normally works at a different store in Greenville. Made my visit to the one at Columbiana Mall very unpleasant. I had just come in for an exchange and she told me to wait because she was working on the printer for signs and had nothing to do with the register which then would had completely understood. She seemed stressed so I decided to step away and just grab the size dress I needed. I needed a small but grabbed a medium. Tried the medium on and went to the register to do the exchange. She completed the exchange extra small to medium no problem. After the exchange she asked me if the medium was what I needed I told her I needed a small and was going to make the medium work which I was fine with. Then she pointed to the mannequin and said there was a small on the display, so I said I would like that one. She rudely said next time be sure to ask next time because it would of been easier then what I now have to figure out exchanging medium to small. She grabbed it down from the mannequin and slammed the stool to the floor making sure I acknowledged how difficult I made her job just now. I stood their feeling awful but thanked her for her help. Then she handed me the bag with a smart smirk and said heres your small. Very uncomfortable in front of other customers. She seemed stressed because this was her first time to the store but thankfully there was only one other customer. Some KIND customer service would had gone a long way. I definitely will be back again because I love this store and all its products and thankfully this cashier isnt permanent...

Love this store! The products are really cute and unique and the customer service is exceptional. Definitely a boutique feel even though it is a corporation. It's a little pricey but there are often really good...

Excellent customer service & friendly staff. Clean, organized store with a beautiful selection of apparel, jewelry, &...