Miniso — Local services in Columbia

Disappointing experience and customer service at this Miniso location in Columbiana Centre Mall.

Was in this location today with my nieces, and we decided to pop in. Since one has an upcoming bday and she saw a character she likes, I told her to pick out some items.

This gray Kuromi neck pillow was in two distinctly different locations... several at the front of the store on a table marked $12.99 and even more at the back of the store in a tubular display stand also marked $12.99. In both displayed locations there were multiple of the same exact neck pillows displayed for that price of $12.99. When I go to check out the price scanned is different and higher than what was displayed in both sections of the store.

The lady at the register with a very nice/nasty attitude wouldn't honor the price that they had displayed in more than one location. I didn't get her name but she was an older woman. I was already on line she had me wait while she checked out another customer to then leave the register and retrieve a totally different item that was not displayed in either location to scan and show me that it scanned for the $12.99.

However, like I stated that was not the item displayed nor was it the item my niece picked out. I asked to purchase the Gray Kuromi neck pillow for the price that was clearly advertise in both location in the store and she said that it was associate error. My reply was if it was just one pillow in one location maybe but the same price in two different locations of the store with multiple of the same pillow? As a customer the price should be honored, she refused and begin to get indignant with me.

So I left the item there. This was a learning lesson for my 12yr old niece and we will not be back. If you are not treated fairly they don't deserve your dollars. I will be ordering her neck pillow online from another retailer.

Just A Note:

I will never beg to spend my $$ with a company and first impressions hold a...

terrific experience buying plenty of different character items. well stocked and the room dedicated to plushes only was pretty cool. the biggest issue is the same with most Miniso locations in America - why can't they staff their stores properly? this is a corporate management problem and not store level, as it's nation wide. the staff they do hire absolutely try their best, but there's usually only 1-2 people working even during peak christmas season! these workers deserve so much better. but it's awesome this mall has such a good Miniso...

Went to the store about an hour away from my house and had great customer service however, i received a defective product that ripped once i tried to take off the peel-away miniso tag. Tried to email customer support and it’s been crickets for about 2 months. I am 100 percent not going to drive an hour away for replacement of a defective product and there is no other miniso store within 80 miles from where I live. Was hoping to have a better experience but I guess not that’s why I have to give it a one...