Bob's Discount Furniture and Mattress Store — Local services in Columbus

I have had issues since my furniture has been delivered. I received a lamp, which was broken in the middle I asked for it to be replaced, but was given the runaround, I also received a TV stand, which had about 6 pieces missing, finally got that resent after numerous calls, I ordered a bed frame, which upon installation the representative broke my window blinds, and left without even saying anything, didn't finish putting the frame together, when I purchased the bed frame, I also ordered a pair of box springs for my mattress, when they were delivered, it was the wrong size. On 2-20 yesterday, two men came by saying they were there to pick up the box springs from my request, and I was told they didn't have the correct box springs with them on the truck, when I was told they were going to swap out the wrong box springs for the correct ones. There is a questionable lack of communication within this business, any time I ask for a manager, I am told I cannot speak to one because "they're too busy". Why is there such a lack of communication between the vendors, the store, and the management team? This is absolutely horrible. I took it upon myself to shop at the store because I heard some great comments regarding the furniture. But this process has made this experience extremely unpleasant, and I will no longer be a customer. I have submitted reviews on Google sharing my experience, and will no longer consider bobs discount furniture as a reputable store for furniture. I reached out to corporate, finally got a hold of Andrew the manager, after many representatives have told me he's "too busy" and "it's hard to reach him" for what? Why? Why is it this difficult to reach out to a manager regarding an issue with their products? Oh wait, it's not their product, I forget, from what the manager Andrew told me, they are "just a show room" and "have nothing to do with the vendors". But, as I told Andrew, of they are selecting vendors to distribute their products, doesn't that mean that they do have something to do with them? That's their favorite phrase to use, "we have nothing to do with them." I have heard that phrase come from the representative at bobs discount, I heard that same phrase come from the delivery men when they gave me the wrong product, and then a different set of delivery men came back days later to return the product to the vendor, and I was told they would have the correct product on their truck, when the delivery team arrived I was told they would check the truck and let me know if the product was in their truck, they never said anything. Just took the product and left, which the delivery guys accidentally FaceTimed me later that evening, so I FaceTimed them back asking why they left without telling me they there was nothing on the truck, and they said, "oh, we have nothing to do with the store or the vendor". Why are there so many middle men, that "have nothing to do with it?" Why is that considered an appropriate response? Especially from the manager at the Polaris location? I then contacted the store, who got me on the escalation line, who the representative also advised me that the items ordered online, "has nothing to do with the store, and that I would have to purchase a whole new product." This is the absolute worst, lousy, poor excuse of a business and experience I have ever had. I work in customer service, and that is not how you handle business. Telling customers "they have nothing to do with it" after every inconvenience, giving customers the run around for pieces missing or incorrect items? No,...

We had a TERRIBLE experience with Bob's Discount Furniture. We placed an order for a sectional and chair set for well over $1000.00 on October 19th, paid approximately $535.00 up front and scheduled the delivery on November 9th, for which we were told we'd receive a call when the delivery was in the area. On November 9th we received no call, and reached out to customer service to see what was going on. They told us that the order had been cancelled on October 22nd - WE DID NOT CANCEL IT. We received no email, text or notice whatsoever that our order would not be delivered on the 9th. The employees who originally placed our order input it in such a way that it conflicted with two financing companies, the company we were not using cancelled the order assuming (we're assuming as well) that it was a mistake. Andrew (the assistant manager) called us back on the evening of the 9th and told us that our order would be delivered on Wednesday the 13th with free delivery and set-up. That seemed like a reasonable solution and we were content with the resolution. Please note, on the evening of the 12th, we threw out our couches to make space for the new furniture coming the next day. Lo and behold, the 13th came with no furniture and no outreach from Bob's. We called them and discovered that we would not, in fact, be receiving our couches FOR THE SECOND TIME. We spoke with Ashley (in customer service) and were told that we'd "maybe" receive them the next day. That same day, I went into the Polaris location and spoke with Rich (the general manager) who, to his credit, did seem disappointed and genuinely bothered that we did not receive our furniture. He made a call to what I believe was their accounting department while I was there to attempt to work out the financial issues (due to the wrongful cancellation) that were causing the delays in delivery. They reached a conclusion and Rich told me that we "may" receive them that weekend but Monday the 18th or Tuesday the 19th was more likely. He called the next morning and scheduled our delivery for Wednesday, the 20th. Following the lack of a more convenient solution, we were on the phone with customer service CONSTANTLY trying to get information on a partial or full refund for what we paid upfront and a sooner delivery date, as we had thrown out our furniture and were left with an empty living room. We were offered a delivery date of Tuesday the 19th and a partial refund - but only in the form of store credit. I can't stress enough how much we would not ever want to purchase anything else from Bob's, so we were displeased with the idea of waiting another month for whatever we chose to buy with our store credit. Since then, we've spoken with Rich and several others in customer service (ex: Elmore, Heather, Pablo, Dennis, Cathy) to find a solution that makes sense. We are not happy paying full price for the altogether awful experience we had with Bob's and don't believe that a direct refund is unreasonable. The whole process has been incredibly difficult, disorganized and just plain bad. I would not ever recommend buying from them, one star...

If I could give Bob's discount furniture zero Stars I would. I was so excited to receive my couch, and I thought that the good customer service from the store would extend to the delivery service and Post delivery customer service as well. That was a lie. Upon delivery I noticed that my boxes were completely damaged including the protective material being ripped and exposed due to gigantic holes and gashes in the boxes, where you could clearly see the furniture sticking out of. The delivery driver had nothing to say about the damage, slapped the checklist on top of the boxes, snapped a photo and went on his way. I immediately call customer service to which I'm told that I can't talk to anybody on the phone and would have to go through text messages instead. I send multiple text messages and receive error messages and have to redo the text message portion multiple times. Finally I get a "live person" on the text message and they cannot assist me. So then I call and speak to a third representative who also cannot assist me, and then I get transferred to a fourth representative who is a supervisor, and again she cannot help me. The resolution that they offered was to wait two more weeks to have a replacement sent, or four more weeks to have somebody come out and fix the fabric that was ruined due to the damaged boxes. I already had to take time off work for this first delivery and now I have to take even more time off and wait even longer for my product. All for an issue that should have been caught by the delivery driver. I was offered no damage refund no discount nothing. So I requested a full refund of the entire order and for them to come pick up this couch. So now I have to wait another week with these boxes taking up my living room, and once again I have...