Lucky Shoes at Polaris Fashion Place — Local services in Columbus

Sales done RIGHT !! My wife , my daughter and I went in to exchange a pair of shoes and were PLEASNTLY surprised. Surprised because our initial visit was absolutely horrible. The sales rep who dealt with us previously was rude at best. We were in the store 30 mins. before anyone even said hello or" Be right with you." We only went back because we believe in New Balance as a company. Todays visit was quite the opposite. Our sales rep Lyndon was RIGHT THERE ! This young lady knows her stuff. She was very polite and quite knowledged in ALL models available. No pushy UPSALE like we experienced in our prior visit and she was incredible answering all of our nine year old daughters multiple questions. She is a true asset to the store and a pleasure to deal with. Will continue to shop this location and use Lyndon as our personal sales...

After receiving a leg brace I was advised to buy new balance shoes with a roll bar in the heal. Keep in mind this is a very scary time for me, I had major reconstruction surgery on my foot and leg. So its easy to say I was nervous, but the wonderful lady working at the Polaris store made the process so easy and comforting. She made me feel like this was no big deal. She knew exactly what I needed and even knew about my disease, which most people and Dr's don't even know about. While talking I started to tear up, she instantly patted my foot while tying up my new shoe and plastic leg brace. She encouraged me that everything was going to be ok. I will forever be grateful for the wonderful experience in a scary time in my life. Thank you so much. I will only go there...

Caleb rocked it today getting me shoes that relieve me from the feeling that my body has gone through a wood chipper. He was thoughtful and helpful in the choices he made for me to try, and the store was completely full. I never felt like I wasn't being taken care of, and he was an absolute delight, despite him being the only person working at the time. He was truly a joy and helped me to walk out with a great pair of shoes. I will be back soon for my go-to...