UGG Citadel Outlets — Local services in Commerce

The worse service EVER!!!! We walked in found what we liked, asked an associate if she could help us find our size. She rolled her eyes then said in a minute. There were tons of sizes at the top. That we seen with our own eyes. Even boxes behind boxes! The girl came over and looked down at the shelves in front of us and told us no. I then asked her can you check up there, I see a bunch more boxes. She then got a ladder looked without even moving things and said no. I asked her could she at least check the computer. She then walked over to the register where 3 girls that worked there were standing. Pulled another girl aside and told her and that girl Elsa or something similar to that name told her no. I asked why not, then she said I don't have it I looked and we only have size 7 and 9. Which clearly was not the case bcz I seen 6 & 10 as well. I told her that and she gave me attitude and said we are not looking. I asked her for the store manager and she said there wasn't one. I told her there had to be since the store was open. Someone had to be in charge, then she changed the story to her manager was on lunch. I told her they had very bad customer service. She then said I don't understand the problem. I told her everyone had attitude. I told her I was going to write a review and she said she didn't care. I then told her I was going to make a complaint to corporate and she wouldn't give me any names of the associates helping or in charge. The worst service ever. I went in to buy a couple of boots and I left there with a bad taste in my mouth. Not ever wanting to go...

UGG! Sums up my thoughts after looking for weatherproof men's footwear.

Being a savvy shopper, I did some research via the UGG website, jotting down a few styles of UGG Chukka weatherproof footwear which caught my eye. Ready & willing, I made my way to the UGG Outlet at the Citadel Outlets, hoping to score some new kicks.

Social distancing was enforced by limiting the amount of customers inside. After waiting about 5-10 minutes, I was allowed inside & immediately searched for the men's section. Bombarded with bedazzled, glittery & fuzzy boots, I asked one of the staff if they had weatherproof men's footwear. She directed me to a very tiny portion of the store by the registers, and was unfortunately told they did not carry any weatherproof men's footwear. Perturbed, I gave a quick glance at the shoes the UGG Outlet store had on hand, and I was off on my way to shop somewhere else.

Service was good. While waiting to be allowed inside, the staff member kindly let me know I'll be let in as soon as possible. The person who assisted me was friendly & hospitable. The UGG Outlet store is located directly across the Lacoste Outlet location.

I've never been to an UGG store, being how I'm not into fuzzy cumbersome boots. Browsing the website, I did find some weatherproof chukkas that would possibly fulfill my needs. However, the lack of selection, specifically men's footwear, is why I'm probably not going to visit the Citadel UGG Outlet...

This place is a mess during the sale times but the staff seems to always keep it together. Ya'll need apple pay, Google pay, samsung pay, something. Lines might move faster. Even during holiday times like black Friday, and the xmas sale time, yall soul check ppl out while they are in line and if they are paying by card on ord e.r r to make more sales happens because yo wouldnt get customers leaving because lines are too long and ppl do not want to wait I'm line for 45 mins plus. I literally came to the citadel ugg store 7 days in a row because the lines are beyond long and slow moving and its 40-52 degrees outside. That is just not ok. You lose money that way so ppl paying by card can pay while in line. Now your getting more...