Terrain — Local services in Concord Township

WHEN BOOKING A TENT, CONFIRM YOU ARE BOOKING A TENT AT LEAST 10 TIMES

I called on a Tuesday to make a reservation for the following Sunday which would be my wife’s birthday. She wanted to do the tent reservation very badly so I called and spoke with either Makenna or Makenzie. I made sure I said “I want the tent” and booked my reservation but when my wife and I arrived on her birthday we were told our reservation was put in as regular indoor seating. This was very upsetting and we explained that we definitely made the reservation for the tent. All tents were then booked and the hostess made no effort to make the situation any better other than saying “I’ll say something to the person you spoke with when I see her” as if that means anything to us now that her birthday plans are ruined. So when booking a tent you better make sure whoever your talking to is going to book it correctly or you’ll be disappointed...

Cute store but here’s my issue… Kids gifted us with a Terrain Gift Card. We made reservations at the Terrain Cafe, enjoyed our meal and presented gift card as payment only to be told it does not apply to the Cafe. Server offered to switch to which we agreed. Since a balance remained on the card we were given a Terrain Cafe Card - only to discover we could not use it to purchase anything from the Terrain store - we tried but the manager refused to override their ‘policy’. How confusing and disappointing! Especially because we are not from area. Had we fully understood, we would have kept the gift card to use in the store and paid out of pocket...

Over the last several years, I have had several unique terrariums for myself as well as for gifting. The design team at Terrain is one of the best in my experience. I just ordered a large, dried floral wall art today. Lydia (designer) was able to customize it for me. She was courteous, considerate, engaged and really leaned into what the customer was asking. More importantly, she offered to do it right away although these is often done as a product deliver day(s) later. She had no idea I lived far away. Great service and...