Jared Jewelers — Local services in Concord

The sales person only cared about making the initial sale. She suggested a ring to my fiancé to purchase for myself and told the sales rep Christiana that it would need to be sized lower but of course she just pressured her to purchase the ring. When I went to bring it in to get sized they said no problem couple days later I get a phone call from Christiana stating that ring is not able to be sized to my size and then a whole new ring would have to be ordered that she would put a rush on it and it would take about two weeks. This was at the end of December. She purchased it a week before Christmas. So after two weeks I called Christiana who stated oh it looks like it’s back ordered. Which I replied nice to know that why didn’t you call again she only cared about the initial sale she also made it a point that my fiancé took a long long time to pick out the ring is how she put it she probably did take a while as we have made about $20,000 in purchases and I’ll in 2020 alone from Jerads as well as Kay’s their sister company. It’s my fiancé is hard earned money she was spending and it wasn’t like it was three or $400 it was well over $1000 ring. Her engagement ring I purchased at another Jerads which I would recommend because the staff actually cared about us was about $7000. So after a few more weeks not hearing anything I contacted the store spoke to Christiana who said the ring would be there by February 14. My fiancé was upset and called and spoke to her and what she replied and actually won’t be there until 16 February. So 14 February we receive no call we called her again and she said it’s not in then on the 16th we called she said well it’s not here and maybe it’s delayed due to weather. So finally the ring did come in. I had a digital scale and I weighed the original ring which was 8 g and the new ring which was 7 g a difference of 1 g. It’s obviously gold and gold It’s worth it’s weight I asked the representative who helped me when I get some type of refund or store credit considering the price didn’t change for a ring that way to Graham last at the going rate of gold and almost $2000 an ounce we’re looking at $70 that I got screwed out of again they don’t care. I will not recommend nor will I ever return to the store for anything as a matter of fact I might as well never purchase anything from Jerads or Kay’s we have consumer credit cards for Zales And Hannoush. After the experience we had again the initial purchase Christiane was pleasant she was pushy and obviously wanted to take as many customers as she possibly could I understand working on commission but when she fail to realize is the lady that she sold this ring two would probably come back to her and spend thousands and thousands of more dollars and she loves jewelry. So she needs a little lesson on why it’s important to take care of your customers not just at the point of sale but also after the sale not make rude comments to their significant other about how long she took to pick out a ring that she spent her hard earned money on. Also she needs to follow up with her customers especially a situation where she sold some thing that she said there be no issues with sizing in actuality there was and the customer got a product that weighed less than the original product with no offer of any type of discount or store credit. Also they had our money for three months and we didn’t...

Nine years ago i went into jareds in concord nh to purchase a new wedding band to go with a new engagement ring that my husband that had bought elsewhere. While we were looking at bands, a young lady took my oringinal band to be cleaned, which i told her it wasnt necessary. When she brought it back my beautifully brushed band was now as smooth as a babies butt. I could have cried. I didnt say anything since every time my husband tries to do something nice for me, something goes wrong. I purchased a diamond enhancer that the girl convinced me to have soldered together and they would warranty the whole set even though the engagement ring wasnt bought there. So they were to size them and solder them together. When i picked them up, i knew something was wrong but couldnt figure it out. Since it was closing time for them, the girl said i could bring them back the next day it i figured it out. Not long after i noticed the ring werent sized and the setting was bent. I brought them back and had words with the jeweler who said she wouldnt size them since my fingers are quite crooked due to rheumatoid arthritis. Again i wasnt happy. She convinced me to put jewelers beads in them so that they would fit tighter but my fingers could swell. Then told me it would be another $95.00. No way. Again i wasnt happy. When i got them back, i wasnt prepared for what i got. The inside of the band had all the metal hollowed out and was black and green inside.i tried to call the manager many times to no avail. I was done. I took them to local jewlers to see if they could be fixed and was told they would not touched them. I wore them for a short time but they just reminded me of the whole awful experience so i put them away and decided that i would give them to my granddaughter when she got older to do with as she liked. This past february, i kept seeing ads for jareds on facebook and decided that i would warn people not to go there and that i had that a horrible experience. To my suprise, jareds contacted me and got me in touch with a jewelry expert at corporate. I worked with a very nice woman whose name was kathleen hicks. After a few emails to got me in touch with adam, the manager at jareds in concord. I met with adam and a jeweler, mike, to see what could be done. I end up leaving my rings with them to be fixed. I picked them up a week later. Cant tell you how nervous i was. The rings were absolutely beautiful. All sized, not bent and the band was filled. And not only did they fix my rings but they re-brushed my original wedding band. The reason for the details, is not to bash jareds but to let people know that they went out of their way to make thing right. As much as i felt bad for the facebook remark, im glad i did since i can wear my rings and when someone asks where i got them, i can happily say jareds. Thank you to all involved especially, adam(manager at the concord) mike (the jeweler at concord) and kathleen hicks (jewelery expert at corporate in ohio) sincerely,...

I have been shopping at Jared’s for almost all of my jewelry needs for the majority of my wife’s and I’s 13 years together. I have always found the staff to be incredibly helpful in making decisions and the staff at the Dover location did an incredible job of helping me find my engagement ring for my wife. I have also found the Manchester location to be just as helpful.

Thus, you can imagine my surprise at how mistreated my wife was by this location when the diamond setting on her engagement ring broke after 9 years of wearing the ring (mind you this never should have happened because I paid for the warranty and we have taken the ring in every 6 months for a routine inspection).

We were first told she would have the ring in 2 weeks. My wife called after three only to be told “we are not sure what happened.” We found out the process hadn’t even begun and they would get right on it. Things happen, I get that so I moved on and we waited for a call back for when the ring would be complete. 2 weeks later my wife called back, and again the process was lost and we assured it would be worked on immediately. A week and a half later My wife called again and we got “oo, your ring is available for pick up.”

This part of the experience is annoying, but ultimately isn’t the reason I am writing this review. When my wife got her ring back, they had shortened the original setting without asking for permission to do so. My wife pointed this out and the response she got was “well most people would prefer a shorter setting so it doesn’t get caught” in a condescending tone. The gentleman she was working with then began to lambast my wife in an accusatory manner about “what she did to break the ring in the first place” ( she hadn’t worn the ring in a couple of months after an inspection of the ring due to a surgery she had and the resulting bed rest) and how her ring size “couldn’t be correct.” ( my wife has very slender fingers). He even went so far to remeasure her hand after my wife told him it was correct.

This associate made my wife feel small and she accepted the ring as a result, but the ring is completely changed now. This may seem Minor to this location, but it’s not the same piece that I bought for my wife, and I would not have purchased this 9 years ago. I am floored by this entire experience, and my loyalty to Jared’s has been shaken by just how mishandled this entire issue was handled. I have over 10 pieces I have purchased over the years, and I can promise you I will never come back to this location, and possibly will never go back to Jared’s if I can’t get this resolved at...