Kroger — Local services in Contiguous United States

I went in today for the 10lb bag of leg quarters. I checked the sales flyer to see if there was a limit. The flyer said nothing about a limit. So when I went to the display where the leg quarters were again I checked if there was a limit again NO SIGNAGE. There wasn't even a sale price tag by the chicken. So when I went to self checkout I notified the cashier that it was ringing up at regular price of $5.90 which the sale price was $3.90. I was purchasing 5 bags. She tells me that I have to enter my rewards number which I had already done, and if she was any good at her job she would have noticed that. She then proceeds to tell me the discount will be applied once I cash out, guess what it only discounted $4 instead of $10 so she calls someone that told her there was a limit of 2. So there I go cause I checked for limits in both the flyer and the display. So she calls the manager. He didn't apologize after she told him this lady not customer but this lady says her chicken didn't ring up right. He tells me we have the right to reserve limits. I said of course you do but shouldn't it be posted. He tells me NO. WTF Then after what seemed like an eternity he tells her to refund me $2 🤔 the correct refund was supposed to be $6. The self checkout person got very upset and said I'm just gonna let customer service do it. These people are so unprofessional and can't do simple math. Definitely won't be back. Sorry for the super long review but I'm a lil heated. They made me feel like I was stealing something. I wish there was an option...

I give 2 stars for convenience being 5 minutes away from my apartment. Been shopping at this location on and off for 12yrs and it has taken a turn for the worst over the years.

First complaint: always seems poorly stocked especially during the week at peak evening shopping hours (4-7pm)

Second complaint: all the homeless people that loiter outside and walk around the store i feel like im shopping at a homeless shelter and feel unsafe more so at night when walking out into the parking lot and being apporached by said homeless folks asking for money or trying to sell me something. I understand why this is a major problem this location is seated next to I-45 where most of them probably hangout and panhandel through out the day. I did notice a change of security measures like doing away with security guard officers replacing them with HPD police officers this is the only improvement worth mentioning

Third complaint: the cashier staff seems not trained in customer service they are more engaged with chatting amongst themselves yelling 2 cash registers down for someone and not being polite. I had a cashier ask me to pick up and put my own pack of water in the basket cause she didn't want to pick it up from the conveyer belt cause she didnt want to break her nails?!? thats unacceptable! i just brought over $100 worth of groceries the least thing you can do is pick it up and put it in the basket for me lazy! If these things dont change then im spending my money...

If I could give zero stars, I would. Showed up at 3:50pm to customer service line— needed a fix on a transaction and two money orders. Walked away with nothing. The store employee in customer service says she’s closed. I asked if there is someone replacing her after her shift is over. She says there will not be & that she was supposed to get off at 3p. Mind you, customer services closes at 8p. I ask for the manager and someone who is NOT the manager comes to tell me that there is no one else in the store who knows how to work customer service. I ask, “the store manager who runs the store does not know how to operate customer service?” She says “no.” That’s disappointing to say the least. So because of a lack of personnel, the PILLAR of any great company, customer service, was POOR today. I will not return to this location even if it’s convenient for me. Pure disorganization and lack of competency with staff. Next time, when someone asks for the manager at customer service, don’t send whomever. Way to take care of your customers and way to offer a solution instead of, “I’m ready to get off. No one is coming to help you. There’s nothing we can do.” That’s how you successfully ruin reputation and low retention numbers in your stores. I’ll take my business to HEB...