GameStop — Local services in Conway

Let me preface this by saying I hate leaving 1 star reviews. But my experience today warrants a 1 star review. I stopped by the store to pick up a copy of RE4 remake for PS5, I did not pre-order it because I wanted to wait for the reviews to see if it’s worth getting. I walked into the store and asked if they had a copy, I was met with a very belittling attitude and response from the girl behind the counter. She informed me they had a copy, but then proceeded to tell me that I was basically stupid for not preordering the game. While she was getting the copy out of the case she proceeded to tell me about other games coming out that I needed to preorder. I told her I was not interested at the moment and was met with another snarky remark “don’t get upset when you walk in and we don’t have a copy” she continued to press that I preorder these certain games because of bonuses and I kept telling her I was not interested. What she didn’t know was I had already preordered the game from another local game store.

I understand you’re trying to sell people on preorders so they don’t get upset about not getting a copy of the game. But if I come into your store wanting a copy, do not belittle me for not preordering the game. Some people don’t do that because they’ve been burned by bad games. If you didn’t have a copy I was looking for, I would’ve said thank you and walked out. I’ve never left a game store feeling as uncomfortable and awkward as I did today. Even the other people in the store had an uncomfortable attitude after the encounter. If you want a good game store experience,...

The Manager Nicole and her very diligent & knowledgeable Crew are many things to the Conway Location that have been consistent:

1. There are many occasion I get pointed to a, "Must Buy" item (mug, backpack, pens, and clever shirts) that I would have otherwise overlooked.

2. Most of the time I am as a kid in a candy store, with a handful of cash. When I am lost in all the many diverse choices for all platforms of console gaming I can rely on one constant fact.

Genuine attention is given to each and every customer promoting a level of trust, and that is important, as games chew up your free time, as PAC-Man.

3. "Where everybody knows your name" No, it is not Cheers. However Nicole is my, "Ted Danson" I have never walked into the Conway GameStop location and not felt more than encouraged to read games ... Truly taking my time.

4. Phone etiquette: They are Profoundly Awful!!!!

No ... Really they are true professionals when you call. I am one of those customers who like to call my local GameStop and ask questions, prior to the hour drive to the location.

I have called on many occasions to check on a preorder and what bonus items comes with the requested product. They scour the Internet taking care of their phone customers the same way they take care of the In-store customers.

I could go on and on however I just wanted to take the time and show my heartfelt appreciation and gratitude to the Very hard working Staff at the Conway GameStop.

Thank You for your...

This is the absolute worst game store I've EVER experienced in my life! Went in to do some usual game browsing with my husband and son. Upon checkout, my son had bought a $25 Xbox gift card. We get home and the code didn't work. Stated to contact the merchant for activation. We called the store 21 times with no answer!!! TWENTY ONE TIMES YALL!!! Finally, I got mad enough to drive up there. Guy rudely asks "Can I help you?" I replied "I hope you can, since you can't seem to answer a phone!" He told me their phones were down, how convenient!! (They were ringing off the hook when I was in the store right before that) After telling me that I'll just have to call Microsoft to fix the problem, I just walked out mad. To whomever owns this store, DO BETTER!! Find some employees who actually WANT to work there!! I don't plan to return, and we are a pretty big gaming family... Game point here we come! Will not waste my money or time any longer supporting...