iNails Salon and Spa - Best Nail Salon in Conyers — Local services in Conyers

I don't normally write reviews but I felt like I needed to to make sure that everyone can make an informed decision before visiting this salon. Like so many I read the reviews and decided to treat my two friends for our birthdays right before vacation. Upon entering we noticed the salon was very clean and beautiful, the Manger or the owners sister welcomed us in and I asked about the pricing for what I wanted before we began. Shortly after we started I notice the sweet women that was working on my nails had no idea what she was doing. I wanted tips with dip powder and I have received this many of times before without any issues at other salons. After she glued the nails on three of them popped off and she had to reglue which I understand happens but then she started the dip powder and it wad very clear she was stressed because she didn't know what she was doing. I informed her one of my nails was not on straight and she said she would fix it later. I understand that getting nails is a process so waited. When she got to the end she never filed or added the activator at this point I said something. The Manger said she was just doing it differently. At that point I told her, I have received this service mamy of times and i know you have to do the activator before the top coat or the nails will not last.she Manger told me she is going to fix it so I relaxed. The lady was very stressed and then got up and walked away. The Manger then came over and explained that she would fix my nails and thank me for my patience. I'm not a person who is quick to become upset so I relaxed because as long as she fixed them I would be okay. Well the mamger did the best she could but the nails were very thick and clumpy.then it was time to pay and she quoted me 10 dollars higher bc they both had to work on my nails. I was very upset but paid for the service because they had already done my nails. I told myself I would wait 6 days and see how these nails hold up. Normally this same service would last 3-4 weeks. Well it's been 7 days and the nail just broke. I didn't hit my finger or anything to break the nail this is a clear sign they were not done correctly. After talking to the Manger they explained that only a few nail techs actually know how to do dip powder and acrylic while the others were out of town. I wish they would of told us that from the beginning but it was more important to try and make money. If this didn't happen I might of been back but to me a salons looks are not more important than the knowledge of the nail techs. I also felt awful that the nail tech was stressed trying to do a service that she had never done before. If you visit the salon please ask about their knowledge in the service before they start so you can avoid this...

Very poor customer service. Stateboard has been notified. My sister and I patronized this nail salon for gel mani/pedis. We were not aware the salon was closing in a few minutes. The staff seated us and began our services. Vincent and Lena serviced us. Vincent stated our feet couldn't soak because the shop was closed. We were like had you informed us, we would have gone somewhere else. Lena misquoted pricing and gave me the wrong service. She finished, and walked away never to return. She didn't state she was done. She didn't offer the pedi slippers for my feet, nor did she direct me to the drying area. Vincent finished my sister. She was asking a question and he brushed her off saying he had to go. And he left. Tiffiny did my sister's gel manicure. She was very pleasant. She's who gave me my pedi slippers.

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After drying, I walked over to view the licenses. Went back to pedi chair to retrieve cash from my purse and the female owner jumped in my face yelling at me asking why I went into their private room. I didn't go into any rooms. Then a male employee jumped in my face with his hand saying he don't care who I am because I said I'm a 31-yr licensed master cosmetologist & showed my business card earlier. I know protocol and they were in violation. The two of them continued yelling at me and being in my face. My sister interjected and the noise died down. The non-licensed staff got out of there fast. I paid my bill. Tipped my sister's nail tech. Before we could leave. The owners husband apologized to the both of us. The female owner even tried to overcharge me. Yes I have made other reviews if the service is not up to standard im going let other people's know. I have pictures of that area so please show footage of me a Buissness owner entering you private room? I was not rude the young lady didn't understand English and the footbath of water had black stuff floating in it and i ask for it to change before i put my foot in it. Then she rushed the services to get the money before closing . You asked me your self do I think you should fire her One thing for sure I called statboard this morning and emailed copy of the license that was on the wall before you went over and removed them . That told me everything I needed to here. I will be doing a whole face book live on this with the pictures and video sound track I captured. Don't ever think it's okay to...

I was excited to try this nail salon based on the quality of their work and strong reviews, especially as someone new to the area. My visit started off well but unfortunately took a turn once my service began.

I had a 2:30 appointment. Upon arrival, the manager checked me in, reviewed my design request, and assigned two technicians to assist me—Vicky for my pedicure and Annie for my nails. Vicky was kind and gentle, and I was feeling relaxed and looking forward to my service.

However, things shifted when a male technician approached me. I removed my headphones to greet him and asked if he was Annie, as previously assigned. He abruptly replied, “She wants Annie,” and walked away. Concerned that I may have offended him, I apologized and explained that I was just going off the information provided by the front desk.

A floor manager then informed me there was a scheduling conflict, and the male technician would now be doing my nails. I was open to the change but asked to confirm he was comfortable executing the design I wanted. He stated that skillsets vary and technicians are assigned accordingly, which I completely understood.

I showed him a photo of the design and asked for a price quote. He estimated \

90–\\

90. He then looked again and said maybe \\

At that point, he said he couldn’t do the service and would find someone else. I requested to speak with a manager, hoping to clarify any confusion. That’s when he revealed he was the owner. He reiterated his position, and I explained I was fine with the quoted range, and that if there were any added costs, I would like a cap at \$100 for transparency.

He then told me if I wanted to speak with someone else, I could, but as the owner, he stood by the decision. Ultimately, he declined to provide service and suggested I find another nail salon.

I left feeling extremely disappointed and confused. My goal was to ensure clarity and fairness—not to offend or challenge anyone’s expertise. This experience, unfortunately, did not reflect the professionalism I had expected based on their...