The service at this restaurant used be much better. My family and I have been ordering from this place for the past 10 years and the customer service/food quality has severly degraded. Not to mention the prices have also skyrocketed.
The man who answers the phone is very rude and impatient. After every item he cut me off and gave me the total, along with "Alright, your total is....That's it". When I finished saying my order I asked him to repeat it back to me, he stated "No". When I asked him why he couldn't repeat it back to me, he stated "I got it, I don't need to repeat it back to you." I then stated "As the person who is making an order, I wanted it repeated so that I can ensure you heard everything correctly". That is when he got very rude and starting screaming about how I am wasting his time. At this point he was upset because I as a customer asked him to repeat my order.
I proceeded to place the order the order but after thinking it through I decided to call him back and cancel my order. I did not want him to tamper with my order in anyway since I got him "upset". A business with customer service like this doesn't...
Read moreOrdered sesame chicken and shrimp with veg. Had to return the chicken because it tasted like nothing but garlic. When i got there i was bullied into getting it remade. Both the man and the young lady was very rude and mean to me. Made me cry in front of other guest that was coming in. I am pregnant and could not eat what they made. This is my first time ever eating here and will be the last time. Tried to make me pay more money if i wanted something different. I wanted my money back but like i said i was bullied into getting the same thing. I also took back other food. All in all they made a good amount of money off me. Almost 15.00 dollars. The replaced food is just as bad as before. Pregnant hungry and now broke. Am so amazed at how people treat you when all you are trying to do is be nice. I never once used any bad words or got loud. Never again Main...
Read moreI placed a simple order of chicken & broccoli, roast pork lo-mein, and roast pork egg rolls. The food was lackluster, at best. From the coloring you could tell that the broccoli had been overcooked, (it wasn't the crunchy, bright green in color that I'm used to), and was drowned in brown sauce. The Lo-Mein noodles were greasy and the roasted pork had no coloring to it. The saving grace to this disaster of a meal was the egg rolls.
Unlike the other locations that I've ordered from previously, was surprised to have barely received ANY condiments, (had to ask for Duck Sauce and was only given two (2) packets) and there was only one (1) packet of Soy Sauce and no fortune cookies.
When it was all said and done, it served its purposed, but I doubt it will ever be a first option if I desire...
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