ZOEY REVA — Local services in Coral Gables

NEVER treated more poorly! Had a wonderful experience shopping on a Friday bought three dresses and did not have time to try them on. Was never informed about a store credit policy, nor was it posted visibly anywhere. They happily took my $500 plus purchase but won’t refund $170. They refused to give me a refund, and I refuse to ever step foot to use the store credit! If you are over 30, this is not the place to shop. I was humiliated by the young sales person who proceeded to laugh at me, but told her BOSS on the phone-she was crying while really she was snickering. Whatever happened to the customer is always right. The only way local businesses can thrive is to standby their community. I don’t appreciate your defamation of my character. Process the REFUND PLEASE.. If I don’t hear back from you today regarding this refund, I will call the Better Business Bureau and escalate my complaint. Your Instagram says “Girls Clothing Store” not Women’s! I have video of what transpired, I can certainly posted, and we could all judge who was in the wrong. You took my $550 rather fast, but cannot or will not refund what I returned weeks ago. I had asked for help on your website and never heard back there either. Shame on...

After a month and a half of placing an order from Spain, I haven't received it. I've sent more than five emails, all of which have gone unanswered. I've requested a refund several times for an order that never arrived and of which I've heard nothing. The treatment has been terrible, but they take the money from the very beginning. Don't make any online purchases because they steal your money and you won't receive the order or a response from them... I will take legal action.

In response to your reply: Yes, it's frustrating when you don't provide the necessary support to the customer. I've written to you actively and passively, via email and social media, because you haven't been kind enough to respond and help me. I placed an order that has been waiting for a month and a half, when on the website, the shipping you mentioned I indicated 26 business days. I think that's been enough days. It's shameful that a company, especially a small one, doesn't provide quick solutions and, above all, the answers customers deserve. I'm not giving less than one star because I can't; otherwise, they'd...

My wife absolutely loves this boutique and even though we don’t live in Miami, we always have to make a stop here when we’re visiting. They’re very warm and welcoming and I’ve never felt out of place while I wait for her to shop. What sets this place apart is the attention to detail, both in customer service and product quality. It’s not every day where you can find the owner working the front and doing the menial labor. You can tell she puts her heart into the store. Supporting a small business that prioritizes quality, style, and customer connection makes every purchase feel extra meaningful. Highly recommend stopping by or ordering online- you’ll be...