Express — Local services in Coral Springs

My recent visit to Express left me disheartened and distracted due to the openly rude behavior of a store associate named Brian. It was genuinely disheartening to witness how comfortable he seemed being disrespectful to his fellow associates. The distracting nature of his condescending tone and dismissive attitude created an atmosphere that overshadowed the shopping experience.

Brian's behavior was not only disruptive to the store's overall ambiance but also raised concerns about the work environment for the associates. It's a shame that he felt so at ease openly displaying rudeness, making it apparent that professionalism was not a priority.

Express should address this issue promptly to ensure a more positive and respectful atmosphere for both customers and employees. It's unfortunate when the actions of one individual can overshadow the entire shopping experience, and I hope the management takes decisive steps to rectify this situation.

I spoke to TWO other employees there about his behavior and both said that he acts like that all the time, they just try to not take it personally. I genuinely hope that Brian isn’t a manager or anything because someone like that should not be in any...

I wish I knew the woman’s name! But there is a pregnant woman at this shop who was so very helpful. She processed my returns and helped me with everything I needed. I needed the last one of this white blazer I had previously bought online to be held for me so I could come back and do an exchange the next day. I had a work trip coming up and needed to make sure I could exchange this blazer before then. She kept it for me and offered to give me the times she was working so I could follow up with the same person. I could tell she had a lot going on at work, it was incredibly busy and she was just so calm, serene and professional. I don’t know if she was a manager but everyone was going to her for help and she held everything down. If she can give her attention to so many things, while prioritizing customer satisfaction and while being professional in appearance and pregnant... it’s obvious this woman should be in charge if she isn’t already. There were other women in the shop that helped me with my other purchases, all of them were...

I received HORRIBLE customer service related to an issue that was created by a previous store employee who asked me to apply for a credit card. She entered all of my information incorrectly and my credit card was sent to the wrong address. I spent over an hour of my time watching the sales associates call the 800 number only to hang up the phone more confused. Don't apply for a card at this location ever. Also they will sell you an item for $88 and tell you the next day that the item is $20 on sale and you will not receive a fair exchange but you will receive poor customer service that is almost...