Was near the mall and in the mood for a cheese steak sub. Stopped by and had a great experience. Yes, it is a place in the food court within the mall. Need to give "creds" to Jazmin (later learned she was the manager)!
First, the wait staff at the counter was friendly and answered my questions on a couple of the subs (pepperoni vs. bacon philly). Asked for a few changes to pepperoni (e.g., subbed the provolone for shredded cheddar, and asked for no peppers). Waited my turn to get my sub. And before I could say anything Jazmin noticed that the cook added green peppers. She took charge, and a new sub was made to my original request.
Second, because she caught the mistake, she offered me some fries for making me wait a few extra minutes while they remade the sub. I politely declined, however was appreciative for her kindness.
Third, upon arriving at my destination (took the sub to go), the bread was toasted & fresh, the steak was seasoned (unlike a review at a different place), the lettuce was fresh (and crunchy - YES!)
All in all, if you need a quick cheese steak on the go, stop by here. I will...
Read moreThis place was my choice the night I had dinner at the mall with my daughter. After an impromptu shopping trip we were running late on dinner options so we chose to stay in the mall and eat at the food court. While the sample lady lured my daughter over to Asian Chao I headed to Charley's. Charley's has cheese steaks, both chicken and beef, fries, and drinks. For $10 I got a small Philly cheese steak, an order of fries, and a large strawberry lemonade. For food court fare it was pretty good. The cheese steak was fine, not overly greasy, the fries average, and the lemonade was the best part. It was filled with fruit and my daughter and I both loved it. The customer service was also outstanding. The girl who took my order was super friendly. They have a good crew working here. My waist line couldn't take eating here often but as a once in while meal it is probably one of the better tasting options...
Read moreI went to Charleys Philly steak at the mall they messed up my order .I asked them to remake it since it tasted uncooked . The manager mariebelle was acting combative and refused to re-make it and she said she would not issue a refund . I told her I need my food since i paid $18.81 for a sandwich and a lemonade.That was my food budget for the day . I was so upset because I wasn't satisfied and wanted a refund or the other half of my sandwich re-made .I had to call the police on the manager mariebelle because she was not being nice or understanding of the situation. This whole situation could of been resolved easily but Mariebelle refused to help us out . I will be contacting corporate because this...
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