Zales — Local services in Coral Springs

Terrible customer service. Will never return to this location and most likely never to a Zales again after this experience. I purchased a watch from the Plantation location a couple of years ago for my husband. The battery recently died so we decided to take it to our local Zales which happened to be this one in Coral Springs. The manager, Todd, helped my husband which would have been fine.. But when he attempted to open the watch to replace the battery, he scratched the back of the watch which was engraved and also somehow scratched the inside faceplate of the watch. Upon realizing this, my husband immediately told Todd that he was not satisfied. At first Todd was unwilling to do anything on the matter and after many words by my husband, he finally agreed to give us a brand new watch and have it sent out to be engraved. When the new watch came back, the engraving was not the same as our original watch and again we were not satisfied. Now, Todd is unwilling to do anything to make this better. At this point we have been told there is nothing they can do and we simply have to pick up a watch with no engraving and have it re-engraved on our own with our own money if we so choose. So now not only do I have to pay for the battery to be replaced but I have to pay for a watch to be engraved a second time. COMPLETELY RIDICULOUS! How am I responsible for something that the store manager damaged. Not to mention when I called to try to speak to Todd, I was told he was not in and his schedule for the week. When I called the following day when he was supposed to be in, he had "already left...

My wife has invested thousands of dollars into products this company offers. Let me start there. Today I came in because she bought me a watch for Father’s Day which came scratched before I even wore it. First, they tried to have me come back because the manager was going to order one. I looked around myself through the store and found an identical piece which was slightly scratched but I agreed to take it anyways. An associate by the name of Kathryn began to assist me, I asked her to talk to me about the product, but she was completely honest and stated she knew very little about the product. I was a little surprised, but I’m ok with looking at videos on YouTube to learn on my own. But I did want them to set the time; so I don’t leave with a timepiece on my wrist that doesn’t state the actual time. So a different employee approaches me and begins to engage me and asked if the manual wasn’t given to me as if that was a question I had for her. But behind her I saw Kathryn going above and beyond and digging on line through the internet; to try to figure out how to set the time. This is what we lack in business now. The ability to place ourselves in the clients shoes and understand them a little. I’m pretty sure Kathryn wouldn’t have liked to be disregarded after she spent hundreds of dollars at a business, she made me a believer that there is still good individuals who understand the essence of customer service. Kathryn I greatly appreciate your time and effort. God bless you and I hope the store you work for learns a little lesson...

I had my wedding and engagement ring soldered together so they wouldn’t spin around causing damage to the prongs and over the years the bands had become worn and thinner; and they separated and one band broke away a piece of gold off of the other band. Mr. Taylor took the time to discuss all my options and made the recommendation of having the shank rebuilt as one single band which would give it strength. I’m very pleased with the quality of workmanship! Mr. Taylor knew exactly what needed to be done to ensure my rings look beautiful and my band would look amazing! One of the associates at this location, Ann, was also extremely helpful and heartfelt in listening to my concerns and both of them were also extremely pleased when they saw my repaired rings. If anyone is looking for not only a beautiful selection and variety of jewelry, but also a team of professionals who truly want to see their customers more than just satisfied, but extremely happy, then may I recommend Zales at Coral Square in Coral Springs Florida! Thank you Mr. Todd Taylor, you went above and beyond to ensure my wedding set was repaired properly and...