francesca's — Local services in Coralville

12/7/2024 Saturday 4:00pm Coralville Mall

Manager of this store had a very poor attitude and was out of line for upsetting my 2 daughters. While my daughters were looking at items in this store the manager told them 2 times to not mess up the merchandise ! I was with them the entire time and they were browsing, not re-arranging or disturbing the items but merely looking. While making a purchase the girls waited for me at the front of the store. I thought I had heard the manager say something to them. I could tell they were upset. I told the clerk that was placing my items in a sack that I would not be purchasing them and she could give me a refund. When the manager came to the counter I calmly asked her if she had reprimanded the girls. She would not answer me. I told her she had no right in speaking to them in the way and that I could not believe she wouldn't offer an apology. She walked away from the counter and hid in The back. Hmmm. If she would have noticed she would have seen that I was in control of them staying with them while they shopped. She had no right to talk to these girls who were doing nothing wrong. Pretty poor management skills ! Last time for shopping at...

I was trying to return something before work. The door was locked with a note saying the workers were out until 315pm. I came back at that time and the workers were laughing and joking around in the back of the store with the doors still locked. They saw me waiting outside the door and walked into some back room. After 10 minutes I just left. Why be in the store, see costumers and the walk away and ignore them? I love this store but that was...

The WORST customer service!! Walked through and gathered 6 items - had to help myself to get different sizes. The manager spent all 30 minutes on the phone completely ignored me. Although I probably could have easily bought multiple items - I left them in the dressing room that had a sight hat said needed to see associate first - but she was on the phone - so I helped myself and left them all their for her to put away when she got...