Scheels — Local services in Coralville

I recently spent over $800 on a rifle, scope, and rings at the Coralville Scheels and had the scope mounted in-store. While the employees were all friendly and helpful, I was very disappointed with the quality of the scope mounting service. The associate who mounted the scope told me he couldn’t find a functioning torque tool (they were all broken he said) and hand-tightened the rings to what he said was supposed to be a spec of 15 foot pounds instead. After firing only 20 rounds at the range, the rings had come loose and the scope had shifted significantly.

I returned to the store to have the scope readjusted. The same associate acknowledged the hand-tightening and re-mounted the scope with a proper torque tool but said he went to 18 foot pounds because thats what his supervisor said it was supposed to be torqued to, but when I requested a box of ammo as compensation for the wasted time and money, I was told they wouldn’t offer anything because issues like this are “rare.” At that point, I had already spent nearly $35 on ammo and over two hours trying to zero a scope that hadn’t been properly mounted in the first place.

While I appreciate the friendly customer service, that doesn’t make up for poor workmanship and a lack of accountability. A customer spending this kind of money is not out of line asking for reasonable compensation when a service is not performed to the expected standard—especially when the associate openly admitted they didn’t use the proper tools. It’s frustrating to feel like I would have received better, more reliable service elsewhere.

The scope was mounted what appeared to be more proper the second time, but it concerns me that this same issue could happen again—and Scheels seems unwilling to assist me in any meaningful way to make it right. I’ve been a long-time supporter of Scheels, but this experience makes me seriously question whether I should take my business elsewhere for greater confidence in the quality of...

Hubs loves this place! It's like an amusement park for him,and yes he rides the escalator up and down several times. It was fairly busy when we arrived in the late afternoon, but that didn't hinder our metholodical movement through the store.1st stop was to the MLB section to check out Cubs attire(go cubs go!) Really wanted a jersey but really wasn't in mood to spend $135 oh well on to next purchase-a new Cubs flag to replace tattered one(especially since they're doing so well!) No backlash please. Then ride escalator to 2nd floor to checkout fishing dept(hubs could spend hours here) then over to golfing(hours here too),on way to look at pet section for the shorthair, grabbed some Bones Coffee,then around corner to grilling for bbq sauces and spices(there's alot!) And over the bridge to pool floaties(eh nothing that jumped out at me),back down escalator to check out golf shirts,they carry Chubbies-hubs loves them,so light and airy,and of course back over to shoes-wide selection of Hey Dudes;grandson picked out couple bars of Sasquatch soap and a "vanilla bourbon" lip balm (because he has a gf lol) I picked coconut and grabbed a bag of yummy caramel corn(for the ride home)then to the checkout which was backed up so we were promptly sent over to customer service to ring us up and hubs took a detour to check out some more golf shirts(Birdie Boss?) Finally paid for our purchases and we were on...

I have gone in several times to look at guns and would never be asked if I needed help. I have gone in with my brother and I would be the one looking at guns and the employees would walk past me to ask my brother if he needed help finding anything. I have purchased a handgun from them (my brother and boyfriend were with me) before so was going to purchase a rifle earlier this week. I was there a half hour without receiving help. As I am new to rifles, I called my boyfriend for advice since I manage a night vision company and my purchase would be reimbursed by the company. As soon as an employee walking by heard him talking that was when I received help. However, since they could hear him asking questions since I wanted a certain look (to please our night vision customers) and to make sure I would be capable of firing it without getting injured, the employee then decided the rifle was not going to be purchased for myself and immediately left and all employees avoided me afterwards. I was there an hour and fifteen minutes before a manager told me they were going to refuse to sell to me. I understand there are laws that they need to be concerned with but had my boyfriend been with me in person as he was with my previous purchase I feel they would have sold it to me. I will no longer give Scheels ANY of my future business, as I have been disappointed by them one...