Chick-fil-A — Restaurant in Coralville

The positive: The food was good (but some things were cold, see negative below). It has it's own style, the chicken strips & chicken nuggets are way different than normal fast food (the batter or something is different). I really did enjoy the chicken sandwich & my kids loved the chicken nuggets, my wife disliked the chicken strips but that likely was just the different style they're cooked. So if you haven't had it before, it is NOT like McDonalds, Burger King or other fast food joints. Though, I actually liked Chick-Fil-A better than those places.

The negative: So most of the problems resolved around trying to use the app but I will say the overall store was packed at dinner time and those who ordered at the counter had a long wait so be warned. But if you, like me, wanted to use the app to avoid the lines I got some warnings for you. First, the app doesn't accurately plot your location (at least not on my Samsung phone) so it doesn't prep the order ahead of time. So I had to start the order manually once I got there, meaning any hope of avoiding the wait was lost. In hindsight I should have just force started the order by saying I was already there once I got close to the mail, I advice you do the same thing. The worse though was the app said "go to the pickup area and a staffer will call your name" and showed a picture of a hanging triangular "pick-up" sign. And the store had a clear pick-up area with appropriate matching triangular hanging sign and sure enough there was staff there calling peoples names so that's where I waited. But that was apparently only the pick-up for the order-at-the-counter. The online orders were at the other end of the counter and the signage was poor/non-existent indicating that was another pickup area. Worse still, the app never said "your food is waiting to be picked up". All it said was "please wait, your order is done & will be brought out shortly". Had it said, "your food is waiting" I would have asked, but it said to "please wait" so I did. I politely waited another 5+ minutes for "my food to be brought out". After still no food I finally asked & was then informed I was on the wrong pick-up area. So by the time I actually got my food it had been over 20 minutes & the fries were cold. I did politely express my frustration at the wait & I got a sincere "I'm sorry" from the staff member but no real understanding of the inconvenience or any offer to remedy the situation. Again, the woman was sympathetic which is why I gave 2 stars for service & not 1 star. But still it was a truly frustrating experience.

Overall, while the food was good I'm not sure I'll return given how horrible my initial experience was. But at least if I do, I'll better understand how to use the app (and those who read this post can also be better informed if it's their first time using the app at...

From the moment I stepped into Chick-fil-A at Coralville Mall, I knew I was in for a treat. The atmosphere of the restaurant was inviting, with a warm ambiance that set the stage for a fantastic meal.

The Waffle Fries: Let's start with the waffle fries. These perfectly cooked slices of potato heaven were a crispy delight on the outside, yet marvelously soft and fluffy on the inside. Each fry was seasoned to perfection, offering a harmonious balance of saltiness that complemented the natural flavor of the potato. It's not just about the taste; the unique waffle shape added an enjoyable texture and made for an appealing presentation.

The Chicken Nuggets: Moving on to the star of the meal - the chicken nuggets. These bite-sized pieces of joy were cooked to golden perfection. The exterior was crispy and provided a satisfying crunch with every bite, while the interior revealed tender, juicy chicken that was flavorful and well-seasoned. The nuggets were neither too oily nor too dry, striking a perfect balance that is often hard to find in fast food.

Service and Atmosphere: The service at this Chick-fil-A location deserves a special mention. The staff was exceptionally courteous and attentive, ensuring that my dining experience was pleasant and hassle-free. The order was served promptly, and the staff's friendly demeanor added a personal touch that made the meal even more enjoyable.

Overall Experience: In summary, my visit to Chick-fil-A at Coralville Mall was a delightful experience. The combination of delicious food, exceptional service, and a cozy atmosphere made it a memorable meal. The waffle fries and chicken nuggets were particularly noteworthy for their taste and quality. I would highly recommend this Chick-fil-A to anyone looking for a quick yet satisfying meal in a friendly and...

I just had an incredible experience I have NEVER experienced at any other restaurant before!!!!

There were only three people plus myself who were in line, ordered our food and quickly received our drinks, and then stood in the waiting area.

We each waited maybe 3-5 minutes maximum for our hot food to be made fresh to order. As we stood waiting as previously mentioned with our beverages to keep us refreshed until our orders came up.

Not one person in line looked rushed, upset or frustrated by the wait. We just got our napkins, straws and kept ourselves occupied as we listened for our names to be called.

The amazing thing was that as our food was handed to us, the gentleman apologized for the wait and then handed us a “Be Our Guest...” card. This allows for a choice of a free: Sandwich, or Nuggets.

I am speechless.

Chik Fil A is doing things differently than everyone else and it shows. It’s not just “Their Pleasure”, it’s ours to enjoy the above and beyond attitude and gratitude mentality.

Thank you...