Windsor — Local services in Coralville

My daughter walked out excited about the beautiful dress and shoes that we ordered, in store. However, when we got home and looked online to show people what we'd ordered, we discovered that both the dress and shoes were actually cheaper online, yet our sales associate did not use those prices. Clearly, it was more important to earn the commission and charge us the in-store price, thinking we wouldn't know differently or couldn't do anything about it. If only I'd thought to look on my phone myself before leaving, I could've saved myself $20! I considered canceling the order and placing my own, but it was a Friday night, when customer service was closed for the weekend. So I emailed the company, and I was told they couldn't do returns or changes, so they won't even credit me the difference, like a truly customer-service oriented...

My little sister bought her first prom dress here and she loved it!! We were expecting to spend at least 300 on a dress but walked out of Windsdor only spending about 100 on the dress & shoes!!!! We got the dress around early April. My sister was VERY please with the customer service she experienced. she said the girl who worked there with the blue hair was so so nice to her. My sister struggles with body image & to say the least my grandma wasnt being very nice when my sister was trying on the dress... telling her to not gain any more & that she needs to lose weight. The girl with the blue hair helping them out made sure to tell my sister she is perfect in her own body and that she is beautiful no matter what. To hear that from a stranger for my sister she felt so much better about buying the...

So my 5 stars goes to one person and one person only, Ricky. Ricky made my experience here WONDERFUL. I needed to get a dress for a wedding - I’m not American, and I’ve never been to American weddings, so I asked Ricky for help. They were able to help me select two or the most BEAUTIFUL dresses. I absolutely ATE in them.

I went back a few days later for a graduation dress and Ricky was able to assist me with that as well and help me pick the most BEAUTIFUL dress. They were very patient the whole time even when I had a lot of questions.

Honestly, whatever they’re getting paid needs to be tripled at the minimum, and x100 if possible. Absolutely stellar customer service. Would give 10...