Apple Corte Madera — Local services in Corte Madera

The worst Apple experience ever, by far! My god, the share ignorance and arrogance of those people were unbelievable! Went to CM store this afternoon to seek help backing up my iphone specifically to my Mac Book, while skipping the iCloud backup (which was full). I told the rep I needed a back up from iPhone to Mac only and explained clearly that my iCould was full and that I didn't want to l do any iCloud backup before I turn in my iphone for screen replacement (which was broken and was the main reason I went to the store). A guy with British accent said, no problem, he scheduled me for the screen replacement (60-90 min), and while i was waiting for that, we started iPhone backup. I reiterated again that I didn't want to use iCloud for this backup and that I needed his help since I didn't know how to do it properly by myself (all my previous backups involved iCloud). He said no problem, started the backup, and after the pics backup got hanged up (within first 5 min), and a whole bunch of pic did not get transferred to Macbook because, guess what, my iCloud was full and the backup was stalled. To my shock, he told me with surprising tone that I was in danger of losing my pics because my iCloud was full and told me that if I don't upgrade my iCloud account there was a risk of losing my pics. When I told him that that was exactly what I was trying to avoid, he told me "it's not my fault, you walked in here logged in to the iCloud"??!! Another Genius rep was circling around offering various tips to the rep that was helping me, and she too confirmed, there was a danger of losing some pics because my iCloud was full. When I asked to talk to a manager, they both went to talk to him, it took over 5 min, they were still talking. I got up and waked to the manager, asked for further assistance, and he only confirmed the possibility my pics would indeed be lost if I don't upgrade my iCould account. I told him that I specifically asked for a simple backup from iPhone to MacBook, while he kept telling me the same thing. Eventually, I just walked away, sick of ignorance and arrogance of these people. My pics are still on my iPhone, no proper iPhone backups though, so far. Bottom line is, if you have time to waste, and don't mind dealing with ignorant Genius folks, go to Corte Madera Apple Store and hope for the best. As for myself, I will never, ever, set a foot to that...

I just needed help troubleshooting battery problem. First thing I do walking into the store, is look for help, but no obvious check-in counter (or 'genius bar'). I have been to the store many times over the years, but not recently. I see lots of apparent red-shirt-employees helping other people- so my best guess is that one will ask if I need help. I need to plug in my phone and make a call to my daughter... So I figure this will give an employee an opportunity to ask if I need help. Occasionally I look around to see if someone is available to help, but they seem to be busy with customers. Now I have been there 15 min's, so I decide to try something else. There is a red-shirt-employee (RSE) at the front of the store with a line. After a few min's in line, he tells me to get in another line in the middle of the store. Another couple min's and this RSE tells me 45 min's wait time for help. So, I'm a little bit disappointed that I've been in the store now 20 min's before learning that I should have gone to the RSE in the middle of store to sign up for help. This one special RSE is not distinguished in any way from the other RSE's. I decide to let him know what happened. Just very brief, non-emotional, description. Maybe he'll be concerned or say sorry or try to help, but none of these options occur. He tells me they are busy. I'm the kind of person who thinks about making systems work better for everyone, so I ask to speak to a manager and two show up, explaining they are busy. Again, I'm hoping for something more customer focused, but they offer no help- only repeating that: it is the way it is and they are busy. In my line of work, I do not tell customers it's busy. I can see that they are busy. I just want help and/or for someone to acknowledge that perhaps their check-in system/person could be more obvious, rather than guessing which RSE is the one to sign me up... I rarely ask for help from apple and the employees showed absolute zero concern. Definitely not customer focused. When a business is just too busy to show they care, they are basically saying, we do not need you, me, more customers. Why then should we give them...

Apple Does not Care. I just lost 10 years of data after I bought a laptop here and the sales man assured me that this would not happen. Now all they have to say is sorry. Saying sorry now does not get my data back nor does it exist the incompetence and laziness of the people who work here I went here a few weeks ago. First let me tell you this was my third attempt at buying a laptop. In the previous weeks I had ordered one via phone and the website. The phone order I spent an hour on the phone with someone and then the order wasn’t made. So I did it again alone via the website. I get notified that my laptop is ready so I go down to pick it up. Turns out all they have are the accessories, and, while they have the exact laptop I ordered in the store they can’t give it to me even though I already paid for it because the online ordering system prompted a custom build of a stock MacBook, so now I had to wait 3 days for a stock laptop to be built so I could request a refund for it, then spend another 3k in the meantime if I wanted a laptop. So I waited a week for things to progress. I went down to the store I knew exactly what I wanted to buy. I was left at the front waiting for over 30 minutes while I watched 3-4 staff members hang out with eachother. Them when they are finally ready to help customers they come and grab the other people who came after me because there’s no line or organization in that store. So since I knew exactly what I want I just asked them to process the order. I asked about how to transfer my old laptop files over and the sales man sells me an external drive that doesn’t even work with my old laptop that only has usb ports. He made the sale, he could have cared less about the rest. I was very concerned about this particular thing but he assured me it would be simple. Welp all I did was log into the new laptop and boom all of my files, documents, and music are gone. I called Apple care because I paid for that too. There is absolutely nothing they can do and I’m completely screwed. Thanks for ruining...