RH Marin | The Gallery at The Village — Local services in Corte Madera

RE: RH online customer service. I wanted to buy a couch in a stocked fabric so I could return it (and just forfeit the shipping cost) if I didn't like it. I found several couches and fabric choices that qualified. However, I chose "down-feather" instead of the "standard" fill choice, and didn't notice that the couch no longer qualified as stock and instead entered into the "you lose 50% + tax" of the cost of the couch if you return it category. It is my fault for breezing through the page that agreed with the return policy. I bought the couch, then realized what had happened. I called customer service the next day. The first customer service rep was pushy about there being nothing that could be done, stating, "are you sure you want to talk to a manager even though there is nothing they can do?", to which I said yes. The manager then said she could reach out to the manufacturer who declined the request to cancel the order, before they even started making it. We recently received the couch, and it is an eye-sore, which I will be returning. However hard you try to fluff and smooth the pillows, they look nothing like the photo of the Cloud Two-Seat Cushion Sofa. I am disappointed in my mistake, for one, and that RH could not help. Perhaps if they had a higher quality of customer service, I wouldn't have lost over $3,000...

#buyerbeware

I am super annoyed with Restoration Hardware. After spending $3000 on a “solid wood” table, the top vener gummed up with regular wear and tear. I am so sad I didn’t take a picture of that! It looked terrible, so we had to cover it with a table cloth. They would not replace it even though we notified them within 30 days of purchasing. They said it was not defective, but our fault for damaging the table. The problem was that the table continued to be damaged by just placing plates and utensils on it. They also recommended a repair kit, which we purchased, but was completely useless. So we decided to refinish it, Since we thought it was solid wood. We should have been able to stand down a layer or two and get to something that we could stain. Instead we spent hours of standing through multiple veneers to get through to the very last layer, which is pieces of plywood put together and not solid wood. I am super disappointed in Restoration Hardware because they are not an inexpensive brand and I thought they were higher quality, but clearly they are not. So frustrating.

#restorationhardware #homeimprovement...

We went here for the first time last night. I'd seen the other positive reviews, so my expectations were already high. But this was better than I expected, by far.

All the food we tried was excellent, better than expected. Definitely try the steak sandwich!

And the service was top-notch from start to finish. Greeters on the way in, hostess, buses, and especially our server Joel.

And the design of this place makes it the perfect destination during COVID, since it's open on three sides and covered. The temperature was perfect, and everything was very comfortable. While waiting for our table, we were sitting outside on one of the terraces, warm breeze blowing, the view of Mount Tam.

We already made reservations...