Highly do NOT recommend Tempur-Pedic products. Bought a king bed with power base. Total cost over $9k. We have a full warranty for three years and then just a parts warranty for 5 years. We are still in the 3 year time period. This bed was the worst purchase I have ever made. It weighs over 1,000 lbs and Tempur-Pedic gives you NO resources to deal with this bed. If you move you're on your own to find someone who can disconnect it and put it back together again. Tempur-Pedic could have a list of certified movers and technicians but they don't bother to do that. It says all over the website that the power bases fit in basically any bed frame as long as the dimensions are bid enough. I had to buy and return THREE bed frames before I found one that fit, again absolutely no resources or guidance from TP. Now when one of the wires malfunctioned I had to call the warranty department. NIGHTMARE to get a hold of. When I finally do they tell me the bed frame has to be removed for the technician to work on the bed. . Are you kidding? Such a miserly horrible company. Never again will I buy anything from them and will warn everyone I can as to what a horror show they are to work with. They do not deserve anyone's hard earned dollars. Bought a Restoration Hardware Aireloom mattress for another bedroom and love it...
Read moreI recently had the pleasure of visiting Tempur-Pedic to purchase a new mattress, and my experience was nothing short of exceptional, thanks to the outstanding assistance of Michael, the manager.
What impressed me the most was Michael's ability to explain the features and benefits of each mattress in a way that was easy to understand. He didn't just focus on selling me the most expensive option but instead tailored his recommendations based on what would provide the best comfort and support for my individual sleep needs. His expertise was invaluable in helping me make an informed decision. It was evident that he genuinely cared about helping me find the perfect mattress, making the entire process feel like a collaborative effort rather than a transaction.
I am delighted with my new mattress, and I credit Michael for making the entire shopping experience truly exceptional. If you're in the market for a new mattress and want expert guidance coupled with unparalleled customer service, I wholeheartedly recommend seeking out Michael at...
Read moreGreat product and truly professional, articulate sales staff who know the product and what mattress fits a side sleeper with low back issues. No hard sell, no sleeze, not what I have experienced at other vendors. I need to replace a 4 year old $4k sleep number with foam so deteriorated the depression in the mattress has the depth of a kiddy pool. While the prorated warranty on the Sleep Number mattress is still in effect I wanted no further part of Sleep Number. As Kenny Rogers so perfectly said: “Gotta know when to hold em, Know when to fold em”. When I purchased it 4 years ago Consumer Reports rated the Sleep Number bed # 1 and stated it had great durability. It was excellent when new but awful in 2-3 years.
I bought a sleep number topper and pillow 30 years ago. They have been remarkably durable though certainly don’t have the resilience they had when new. They are both still in use in a...
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