Planet Fitness — Local services in Corvallis

Unfortunately this place is not as judgment free as they claim. And it is not enforced that people clean machines after use. Bathrooms regularly disgusting. Staff can’t keep up, either… not their fault… local branch management terrible. Not sure what Happened to the rest of my review- the larger issue- it disappeared, so I am reposting-but we had a terrible time attempting to deal w the local manager, Caleb on multiple occasions. . .but just one issue. Never would return calls and never sent calls to regional manager- who my daughter and I met when we first joined - he was lovely—but we could never get in touch with him through the local store. Caleb refuses to be considerate and is extremely judgmental in a “judgment free zone”! We had to pause our membership, along with multiple people… even once the club opened back up. Caleb promised we would not be charged for the next $40 member fee when - based on his behavior- we decided we would cancel our membership- Way before the one year mark—he said if we would not be charged and if we were charged he would ensure it was refunded. Neither of those things rang true and then conveniently, Caleb was no longer available. I spoke with Austin and asked if he was gone, because he was impossibly unavailable. Nope. Just not around, I was told. Never returned calls. All of the associates were amazing- hire someone who cares about your customers such as Carlos, Austin or any of the girls at the facility a year ago. They all were lovely with customers. We and many others have had difficulty with this man. He is the sole reason we do not go to that facility any more, which is sad because we LOVED to go there for the brief time we had gone, despite the issues with cleanliness - and we had never seen or heard Caleb before this…and frankly, after. We were really only able to go for 3 months during an almost one year time with Planet Fitness. We should have been refunded that $40 as Caleb promised and Caleb should not be there with his judgmental attitude. Things are tough for everyone- no one comes to the gym to be judged, though. Your constantly dirty bathrooms were the least of the issues… so it is curious to me that was the part left in of the original review…because at least I know the staff cared and tried to keep up. It would have been great if the manager would support where necessary- with staff...

All of the machines are weight assisted, with no free weight options past 60 pounds. They don't have hex weight bars, free bar racks, or even boxes for jumps and elevated workouts. This is very much a gym for people working out because it's "good for them" as opposed to a gym where people workout because they "enjoy working out." From the perspective of a person who truly enjoys and has made fitness an important part of their life, I think this gym is subpar, I will probably change soon and feel held back due to the lack of free weights and vital weight lifting equipment.

If weight lifting, calisthenics or body building is your focus I'd suggest somewhere else. The mentality at this gym makes being a "gym rat" synonymous to a negative, "judgey" person who throws weights on the ground. There's a "clunk" alarm in the gym that sounds if someone is "releasing their weights too abruptly," judging or grunting. I think this is literally the biggest joke ever. I'm going to grunt when I lift heavy because sometimes I can't control it and sometimes grunting gives you the extra push/O2 you need to get the weight up. I let go of the weight when I'm done lifting it because I'm done holding it. It makes a loud sound when it hits the ground because I don't lift small and larger mass = loud sound, that's on logic. Get over it Planet Fitness.

you tried responding to this saying the alarm is, " meant to discourage weights purposefully being slammed or members grunting loudly to annoy others." Have you literally EVER asked someone their intention behind their "lifting sounds"? I'd be willing to put a lot of money on that fact that 9/10 times their grunt has literally NOTHING to do with anyone else, definitely wasn't to annoy fellow gym members and sounding an alarm after making an "ASSUMPTION" that their intention is to annoy literally IS judging.

Also, your staff are judgey as hell so...all in all congrats to the staff and owners that commit their time to manifesting hypocrisy, none of us appreciate you and I think I speak for a lot of us when I say we all wish your customer service team ACTUALLY knew how to service customers. Thanks...

I signed up online at the start of CO-VID. Due to my field of work and the state shutdown, I was unable to use my membership and paused it via phone/email July.

Since then, I have sustained several injuries forcing me to stay in bed and in my house. I’ve also been quarantined. I would like to pause my membership via phone/email again due to my challenging circumstances but apparently even the regional manager can’t make an exception. Because of my physical condition and quarantine, I have also experienced a loss of wages and do not have extra money to continue paying for a gym membership that I have never used. I haven’t even been able to step into the building one time since the start of my application.

Now, it’s amazing to me that I was able to do everything so easily online.... until I’d like to pause it for another 3 months.

I have had to call several places of business that I am a member of or frequent, and I have been met with empathy, compassion and usually a very simple solution. I am disappointed with this policy, especially in a time like this. I’m disappointed with the lack of respect in the “customer service” that I was met with. Neither Austin or Marcus, the Regional Manager, said, “Wow, that sounds really tough. Let’s see if there’s something we can do to help with that.” I am a healthcare professional with injuries, no family in the area and loss of wages for the time-being. Surely, there is someone to speak to or some simple solution. Otherwise, I regret ever paying a cent to this business and especially this location.

If there is no resolution that allows me to do this virtually/electronically or at least halt the charge until I can get in there myself, I will be removing my payment method and contacting representation. If CO-VID was the reason I was able to sign up and pause online so easily, then it should be even easier now since the cases in our county are at its highest, along with rapid increases to the nation’s cases and death toll.

Can’t wait to hear what you strive to do in this situation, instead of what you’ll do to amend it.

⬇️ The worst customer service I’ve ever...