Oregon State Credit Union — Local services in Corvallis

I have a trust. I’m the trust’s beneficiary and my trustee works with this branch of OSCU in Corvallis. These people have repeatedly dragged their feet in two areas: 1) The proper timing of completing transfers in the form of electronic transfers and 2) Relying on Paytrust-issued paper checks which originate from all the way over in South Dakota. When I ask my trustee to initiate a transfer it used to take 1-3 days at most. Now that process takes a week or longer. I had my trustee take care of an address correction form over the phone for the mailing of paper checks to me. The address change was done a while ago by my trustee and has not yet been updated with the Paytrust company. If I were on my own and looking to set up a personal checking account I would not go to OSCU unless I had to. This credit union acts unprofessional where perhaps the tellers and bank reps are literally paid only a subsistence wage, something darn close to Oregon’s actual minimum wage and also this credit union's top managers may be incompetent. I miss the days when my trustee's transfers took 1-3 days maximum. What the hell happened? Is there now a wave of consolidation going on with credit unions in Oregon, maybe? All of the banks are consolidating. Why the new red tape? Because of OSCU's highly stringent rules over them only being able to talk with the actual person whose name is on the account, I know I won't get an answer from them here or over the phone. This stinks at the personal level. I have a home project that's about to begin and I may have to postpone final payment to my contractors because of the way that the Corvallis OSCU indirectly handles...

I have also always had positive experiences with OSU Federal Credit Union when dealing with them in person, but I haven't been so lucky with their phone services, especially their after hours customer service. Recently, we left my wife's ATM card by accident at the ATM. By the time we got back around, it was gone. A call to the customer service number on the back of my card resulted in a talking to a person who 1) took my wife's social security number, 2) asked her for all password, 3) proceeded to tell her that since it was after hours there was nothing they could do and that it was not possible to cancel or block her card unless she talked to the fraud department. When she transferred my wife to fraud, they said that she needed to call back to after hours customer service. The second person she spoke to was able to cancel the card without asking for the SSN or passwords or anything. SO, either the first person was 1) simply incompetent, the result of which was that she simply scared my wife that she was going to get scammed or have her identity stolen or 2) actually trying to run some kind of scam. The supervisor my wife spoke to agreed that it was not standard operating procedure to request her social security number and that the first person should certainly have been able to block the card, and she did agree to call us back when she got to the...

I never write reviews but I have been so unhappy with my experience at Oregon State Credit Union that I feel compelled to write one. I had fraud charges on my account and it was handled extremely poorly. I talked with seven different people and couldn't get any straight answers. I would leave messages and receive no calls back. I was under the impression that the claim had been started, but found out days later it never had been. If I wouldn't have been so proactive about calling and trying to get some answers, I don't think I ever would've been reimbursed for the charges. I am now still waiting for my new debit card to arrive in the mail, which I ordered nearly two weeks ago. Having fraud happen on your account is already very scary and stressful. To then feel like your bank is unable to provide the support you need to remedy the situation makes things so much worse. I will be changing banks--this has been too much and, unfortunately, I've lost my trust in Oregon State...