OfficeMax — Local services in Corvallis

We purchased a Lenovo All in One Desktop computer on Friday night, since they only had one left in stock and it was the floor model we decided to purchase the computer that night. Only because we were guaranteed the full warranty on the device. They advised that we would have to pick it up in the morning and that was fine. However the next day we called in to check the status, they advised that they would have to call us back. Once they called back we headed into town to pick up the computer, the young lady up front was personable and advised that we had to go to the customer service desk. Once we walked over we were greeted (kind of) by another young woman that was less then interested in her job. She advised that we had to wait for the tech and that there were people ahead of us, that was fine. After about an hour of waiting the manager comes over and starts to prepare the computer, he then decides that he does not know how to unhook the stand and that the best method of action is leaving it for the overwhelmed tech to take care of ( why is there only one tech on shift on a Saturday morning in a college town?!) Once the tech helps us he apologizes for the delay, we understand that he is busy. However while picking up the computer he asked if we needed it in the box, we politely said yes. We then left the store with our purchase and then due to a family emergency we had to head out of town. When we got home I was excited to set up the computer, only to find that not only the manuals were missing but the power cord was missing as well. I then contacted the 1-800 number in regards to the options, the CSR "Dan" was very informal ( I've worked in a call center for 2 years) and was the opposite of helpful. I was very courteous and advised of the situation, after a very scripted, very unenthusiastic apology he did not ask for the store location or our receipt information. He basically told me to go to the store, I asked if I was guaranteed to get the correct cords and he quickly said yes and then tried to end the call, I asked about the manuals and received a quick yes and then he had to get off the phone so fast you would think he was being burned by his headset. I understand there are call times but that call was less then 4 minutes and I received short one words answers and scripted apologies. I'm sincerely hope that tomorrow is not a fiasco and we can get the Correct cords or we will be returning the computer and never coming back to...

"Self serve" printing is a joke- followed instructions thoroughly just to spend money on printed links. All i needed was 3 copies of my resume. When I asked an employee (named Lance) why my document wasn't printing, he told me it couldn't be shared from Google docs but offered absolutely no help on how to get it to print. I kept trying while the customer at the self serve next to me struggled as well because the system is so poorly put together. She too asked Lance for help, twice, and the second time asked if he could watch her attempt to show her where she was going wrong. When asked this, he said "it's not my job to stand at self-service and help." I then asked if there was an employee service I could get my resume printed from, and he said it wouldn't be ready until tomorrow. Lance, I advise you to not take a customer service job if you are not going to provide customers with service. Office depot, when the systems you implement to help customers ends up hindering them, employees need to be trained to assist. I will...

Purchased $100. worth of ink cartridges around 11/20 and was told if they weren’t compatible with our computer, it would be no problem returning them. Although there was no ‘return by’ date on the receipt, the cartridges were not able to be returned today, 3/6. I was told that purchased items needed to be returned within a month or two. That policy should be shared when the cartridges were purchased or appear on the receipt, but were not. Before submitting this, I called the store to get a confirmation on their policy, but was connected only to voicemail options. Unfortunately, Office Depot/Max is not customer friendly ~ and I like to support our...