Men's Wearhouse — Local services in Council Bluffs

A few weeks ago, my fiancé and I were in a wedding. I was MOH, and he was a groomsman. When my fiancé picked up his suit, the pants were 5+ inches too long, a size too small undershirt, and two sizes too big vest. This was three days before the wedding. They said come back on Friday, so he did. When we arrived we were met by two incredibly unpleasant women. They tried to send him out the door without trying everything on, and he told them with how wrong it was the first go around, he wanted to make sure it was correct — and thankfully it was. But all the while when he was trying things on, the two women were talking to each other with me standing 4-5 feet from them. They went on about this being the worst place they’ve ever worked, the managers being lazy, and letting people no call no show — so they were going to do it too. A little while later, another woman employee had come out and was saying goodbye to her colleagues. They looked right at her and ignored her. She then went into the back room, grabbed something, and headed for the exit. Once she got there, she looked back and said goodbye again. One of the two women near me shouted across the store in an extremely condescending tone, “You already said bye. Go!” Then looked to the other woman, and said “She’s so slow. Stupid.” They began talking trash on her (again I’m clearly standing within earshot). Fast forward 15 hours later, and all the groomsmen are getting ready at a venue 35 minutes south of Council Bluffs. Lo and behold, this location of employees gave EVERY single groomsman a different tie style (all were supposed to be bow ties) in four different colors (were supposed to be the same). Even more, every pocket square was a different color. Called this location, and they were unkind on the phone. Ultimately the best man ended up driving 2hrs round trip to the Oakview location who were more than accommodating to getting everything right that the CB location carelessly neglected. This place is clearly being operated by people who don’t care about the paying customers they are supposed to be serving. Needless to say, we will not be using MWH for our wedding after this...

If you had asked me to rate this store a week ago I would have given them 5 stars. However, today I am very disappointed in their customer service. I came in to pick up a suit my son and I bought last week. They were altering the pants, pressing it, and the shirts we bought to go with it. I walked into the store, which was busy, and not one salesperson acknowledged I was there, despite me having made eye contact with them. I waited, as I could see they were busy, and stood at the registers where 3 salesmen came and not one greeted me or asked had I been helped. Finally, after 10 minutes of waiting I asked if someone could help me to which I was told, "No, we are slammed." I work in customer service, have for years, and can tell you that this is poor customer service. What they should have done is at the very least greet me, then ask what I needed, and if it wasn't possible to help me at that time, give me a time frame they would be able to help. I am normally a very patient person but when I go into a store, especially one that only last week I spent a lot of money in, And I am not acknowledged I get my back up. And a word of advice to the very young man who told me he couldn't help me because they were "slammed"; don't tell a customer that in the future. It will only make them feel insignificant and not worth your time. As a side note, I was not the only customer this was happening to. Believe me, I had plenty of time to watch what...

I am very disappointed in this place. I am so thankful I didn't go this route when I got married.

First off I paid for both suits and accessories 6 months before the wedding my spouse and child were in. A month before the wedding I took my son it to be fitted and the person there did a terrible job at getting the right sizes for my son. I told him numerous times what size and he still didn't listen. When we finally got the right sizes the man tried telling me I owed money. By this point I was very unhappy. I spent over $500 already you need to figure out your side. The man proceeded to tell me there is no way I paid for my sons suit and asked me who was there when I paid, like I am supposed to remember 5 months ago.

I brought me emailed receipt and bank statement in and gave it to this same man who did not say a word to me until he realized I don't owe anything. All he said was you are good.

Fast forward my spouse and son go to pick up their suits and my sons does not fit and has to be altered and he can't button the jacket. There is absolutely no way this should be the case.

I will never ever recommend mens wearhouse to anyone nor will I ever rent from here ever again. Terrible service and all...