View Point Mental Health Center — Local services in Covington

I got off work today in Jackson, GA at 4 pm. I had a little bit of a drive to the Covington office but had plenty of time in normal conditions. There was a wreck on 36 highway and I was delayed. I called the number I usually call to see if my medicine has been delivered, which is the Covington office and told them that I was delayed because of a wreck. They told me that that wasn't the Covington office and I had little time to get there. I asked if they could call the Covington office and tell them that I needed my medicine for the weekend and they said they could only email them. That they didn't have a number they could call. I told them that I needed my medicine and I was caught up in a wreck. They told me how long I had to get there. I arrived at 4:59 and doors were locked. The person on the phone told me to knock. I did and a person in the office looked at me and then turned off the lights. I went to back of building to see if employees were coming out because without my medicine I stay awake and I have to work. I was crying and a husband of someone inside told me that if I went back out front then he would call his wife to see if I could get my meds. I stood out there for 20 minutes crying because I know what I have to go through for the next couple days with NO medication! I was out of town on the days proceeding this, so I didn't have a chance to get medication then. The lady on the phone that said they could only email Covington lied to me, I have called that number for months asking if my medicine was there to pick up and they said yes, with me on the phone every minute just talking to them. I hope they sleep good tonight and Saturday and Sunday night because I will not. And I have to work those next days and they do not. The woman on the phone told me to knock on the door. I did and a woman in the office looked at me after I waved to her and she cut off the lights. May you have horrible rest until atleast Tuesday. You looked at me and shut me out. All I wanted was my medicine. I was told you didn't lock your doors until 5, I was there at 4:59 with someone from another office telling me to knock on door and yall shut me out. I hope your...

If you’re looking at the reviews, I’m gonna start my problem off by saying please find a different facility to go to!! And please read!!!

I am making this review because as a young mom who struggles with mental health day in and day out, I am very disappointed that a facility that is supposed to help does not help at all! To start off, I called to speak to someone in HR. They gave me a number that went directly to a voicemail. On top of this when I went to go discharge myself from the receptionist at the front desk she seemed very rude, and as if I could just be swept under the rug as another mental health, patient that they could care less about. I used to be a patient of this facility in Covington back in 2021 and I had no problems with the therapist that I had seen. She was an amazing person but she up and moved to California. I was not notified of that and the day that she moved was the last day that I heard anything About viewpoint. December 2023 my mental health and anxiety started eating me alive so I went into the clinic I got seen by a Doctor Who I think goes by the name Julie or Julia. for starters, she was indescribably rude. I left and had to wait three weeks to be able to talk to a doctor. I got put on to a therapist who goes by the name Patrick Brown, and today was the biggest issue I have ever had. I had an appointment for a zoom meeting at 11 AM. I sat in that zoom waiting room for 50 minutes. I joined at 10:55 and waited until 1145. I even made a personal phone call to Patrick himself so he knew I was in that zoom waiting room ready to be seen. I have not spoke to a therapist yet and the three months since December, so for your time and your mental health and whatever other issue you may have, please go to a different facility. I’m normally not the kind of person to leave a bad review, but when it comes to things like this, where people actually need the...

This is my personal experience at the Newton Co Viewpoint Health. This place is best avoided if you suffer from autism. The place provides very substandard care or at least this is what I have experienced. I've scheduled and showed up for 3 appointments and they refuse to fill my son's medications! Mind you these are medications he needs to function normally. It's not professional to sometimes provide medications to patients or only when you remember to. When patients go cold turkey off meds it causes all kinds of withdrawal symptoms. Apparently they don't know this or just don't care over at the Newton co Viewpoint. It's unfortunate because I'm not familiar with the area and finding services for people like my son are hard so we're having to put up with it...