Cool Vapes Cranberry — Local services in Cranberry Township

READ MY STORY.

So I had purchased the Smok Aio vape exactly 10 days ago, on March 5th.

It had randomly stopped charging. The red light indicator would stay on & then turn off two minutes later. So it was an obvious battery issue because there was nothing wrong with the charger, or chargers I was using. I tried multiple charges, outlets, power adapters, everything. There is no damage done to the vape at all. It is practically brand new. The store manager said that they can’t do returns on vapes that have tanks built into them because you had already put your mouth on it, nor do they do returns on tanks. The store manager had also told me that they are just middle men, who don’t handle warranty claims at their store. They then told me to go to Smok’s website and process my warranty claim through them. My problem with is that it hasn’t even been a full two weeks yet, so why can’t they return it or do warranty, especially it being brand new. I didn’t want a return, I just wanted my device replaced. I don’t want to have to wait two weeks to a month for Smok to replace my vape because I need my vape at work. I don’t think that this was fair to me, as a customer at all. Now I’m out $100 and without anything to smoke. I have a dead vape, juice, and coils that I can’t use. I’m reporting them to Smok’s website for not attempting to give me a warranty replacement. This store definitely lost me as a customer. There are a lot of shady vape shops, so just watch where you’re spending your money. There are a lot of shops who will sell you trash to make you come back to buy better devices. It’s a scam. They at the very least offered me a 10% off on a new vape. How thoughtful of them to offer to remove the tax off of another device, so I spend more money? Get out of here. I posted a picture of Smok’s statement about in store warranty claims. Go to their website and see...

EDIT: I wasn't sure I would get any response here, and was really pleased to get a response within an hour. Thank you so much for making it right, and for the explanation as to why the return policy works the way it does. The apology is all I really wanted, but the points are really appreciated and I plan on continuing to come back!

ORIGINAL REVIEW: First of all, this is my fav vape shop. Reasonable prices, good flavors, friendly employees. I even make a point to do other errands in cranberry when I need juice just so I can make the 20mi drive to this store.

They gave me the wrong flavor juice. Not a big deal, they have a return policy. But I did have to drive the 40 miles RT to pick it up, and all they did was exchange rather than let me keep both bottles which in my opinion is the better business practice when you screw up. There wasn't even an apology given for the mistake, either on the phone or when I came into the store to make...

Everything I look at was over priced. A bottle of juice that I bought was almost 40 dollars. Where other local places only charged 25. I wanted to buy a new mod and it was almost 40 $ more then other places I looked at. This was a fairly close shop which is why I went. I was interested in a tank and it was 40 $ while other places had it for 25ish. They had some other juices where the small bottles was the same price as what other shop charge for the same stuff but bigger bottles. I prefer to give local places my business but I'll travel farther away and online to save what will be almost 100$ on what I wanted to buy when I came in. I add a pic of the almost 40$ bottle...