I waited over 20 minutes for a to-go order of less than $10. Watched the manager stand around shaking his head, instead of helping his crew. There was 1 kid there that Actually did his job w pride and integrity-neil, n the other 2 just stood there staring at screens. As a previous crew member (for over 10 years off n on)i can say this with confidence, Since becoming "tomsking" it has gone completely down hill. The one employee even told drive thru to come inside to make their order, bc he couldn't manage that n starring at a screen apparently. I worked there a few times wen the only 2 ppl were me n my mngr debbie. The ppl may have been mad at the fact that we had no help, so it took a while to get there order. However, were very appreciative of how we handled it and told us so. In my last visit, only 1 employee out of 3 n 1 mngr Actually attempted to help the situation. The one that i believe was also an asst mgr, wiped his face n then his hands on his clothes repeatedly in 30mins without washing them. It's just horrible how the standards have gone down by, my guess, the upper management not enforcing things on...
Read moreWe walked in and was not greeted at the ground counter … finally someone came over and took our order. Our fries were not fresh nor was our jalepeno bites .. we tried to find a table but they were all filthy.. and filthy is an understatement .. each table was covered in either ketchup salt straw wrappers etc .. we found 1 small table in the entire building that was decent enough to sit and try to enjoy our food … at 4:43 pm the cashier started throwing things at another employee that was sitting in the booth .. this was very disturbing as they were all screaming across the store at each other .. which I am hoping the owner or manger sees this and can verify what I just said on camera …. 0/10 I will not be returning … the one gentlemen was standing there chewing on a mark and then turned around and proceeded to package food. Yuck yuck yuck .. STAY AWAY FROM THIS LOCATION! Only gave 1 star because I had to do in order to...
Read moreFriday, November 29, around 8 or 9pm. Mobile order through drive thru. I normally go to the Baden Burgerking. However was in Cranberry twp. Had an unpleasant experience with drive-thru. They messed up my order, didn't give me one of the drinks we ordered. So I had to pull around thru again. I am always super nice and pleasant to anyone at the windows. Guy at the intercome I thought said "Hold on" he was speaking low and there was a lot of background noise. I was going to get the order number. He said it again.. and I asked him did he need anything else from me. Was still trying to get my drink they didn't make for us. He said it again, which it turned out he said "Pull Through!" And then after he shouted it, "English isn't that hard lady" Clear as day... Not only did they forget the drink, they insulted me. Will...
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